Central notification service

[stvnrlly]

Context

This is an active 10x project, about to enter Phase 3 — the thing to investigate is whether 10x is going to be willing to carry this through to scale and operation, or if there’s a role the Studio should anticipate playing there (or other support we could/should provide in the meantime as the project moves thru the 10x phases). Models exist already from other countries (UK, Canada).

Why we're prioritizing this

Inconsistent notifications is consistently cited as a major pain point for beneficiaries trying to enroll in and keep their benefits, and the existing momentum via 10x (and in other countries) means there's likely a smoother path to widespread use than having to start from scratch.

Relevant references:

• 10x Trello card (links out to lots of relevant info)
• Staffing issue
• 10x Phase 1 report & Phase 2 report
• Relevant service in the UK: https://www.notifications.service.gov.uk/ (& GitHub repos)

Product canvas

https://app.mural.co/t/gsa6/m/gsa6/1640043678485/ba656e86456e7f37c2281bdb67a5116fda32f651