Actions Notifications for Property Ranking in BVGO

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Description

This project focuses on tracking and managing property performance based on a league system (e.g., Gold, Platinum). By evaluating properties' performance regularly, the system aims to identify significant changes, such as league promotions or demotions, provide actionable insights, and forecast potential shifts in league standings.

Problem

• Inconsistent Performance Tracking: Properties lack clear, structured evaluation mechanisms tied to league performance.
• Limited Forecasting Capabilities: No system currently identifies properties at risk of demotion in advance, leaving limited time to take corrective action.
• Evaluation Gaps: While monthly evaluations are conducted, insights often lack actionable next steps for improvement.

Solution

League Promotion

• Event Trigger:
  When a property is promoted to a higher league (e.g., from Gold to Platinum).
• Data to Include:
  • Property name.
  • Previous league.
  • New league.
  • Key performance highlights that contributed to the promotion.

League Demotion

• Event Trigger:
  When a property is demoted to a lower league (e.g., from Platinum to Gold).
• Data to Include:
  • Property name.
  • Previous league.
  • New league.
  • Key areas of decline that led to the demotion.

Monthly Evaluation Concluded

• Event Trigger:
  Monthly evaluation of property performance is completed.
• Data to Include:
  • Property name.
  • Current league.
  • Highlights of the evaluation.
  • Suggestions or next steps for improvement.

Expected League Demotion Next Month

• Event Trigger:
  When a property's league is expected to be demoted in the next month.
• Data to Include:
  • Property name.
  • Current league.
  • Expected demotion to what league next month.
  • Reason for the expected demotion.

By implementing these triggers and systematically capturing insights, the system aims to enhance performance visibility, support data-driven decision-making, and mitigate risks of performance decline.

Measurement Metrics

• Notification Engagement: Track whether property owners open the notifications sent to them.
• Newsletter Effectiveness: Monitor whether newsletters informing these notifications lead to discussions with property owners.

SLA

• Notification Engagement: Ensure at least 50% of newsletters are opened by property owners.
• Actionable Discussion: Guarantee that at least one property owner initiates a discussion about their property ranking after receiving the newsletter notification.