Errors when uploading media

[wmenge]

When uploading media, we sometimes get an error. When it works it is quite slow. Your support team asked to create a ticket in this space.

We are using the java bynder api (bynder-java-sdk-1.0.9-SNAPSHOT-jar-with-dependencies.jar).

We get exceptions when making the following call:
SaveMediaResponse response = getAssetBankService().uploadFile(uploadQuery).blockingSingle();

The following exception is thrown:
com.bynder.sdk.service.exception.BynderUploadException

Message:
Converter did not finishe. Upload not completed.

Thrown from:
{ "class": "com.bynder.sdk.service.upload.FileUploader", "method": "lambda$null$6", "file": "FileUploader.java", "line": 150, "exact": false, "location": "bynder-java-sdk-1.0.9-SNAPSHOT-jar-with-dependencies.jar", "version": "?" },

Please let us know if you need anymore information.

regards,

Wilco Menge

[greenrya]

We are seeing a similar issue when using C#, were you able to resolve it?

Calling Bynder GetAssetService().UploadFileAsync() - BrandId: 1FD236ED-1AF0-4A4B-BCF21A49E680A7D0 MediaId: 05E03F0D-3C88-4BC5-BA028D844D2DE9B6, Filepath: 8022.dwg
Information
2021-12-08 06:24:46.344
SendHttpRequest - Status: InternalServerError Body: {"message":"Upload not ready","retry":1,"success":false} Headers: Connection = keep-alive, Date = Wed, 08 Dec 2021 06:24:46 GMT, Server = nginx, Cache-Control = no-store, must-revalidate, no-cache, X-Frame-Options = SAMEORIGIN, Access-Control-Allow-Origin = *, Access-Control-Allow-Credentials = true, Access-Control-Allow-Methods = GET, POST, PUT, DELETE, OPTIONS, Access-Control-Allow-Headers = DNT,X-CustomHeader,Keep-Alive,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Authorization,X-Bynder-Integration, X-Cache = Error from cloudfront, Via = 1.1 063a9ddbb93cf698306df937132cd318.cloudfront.net (CloudFront), X-Amz-Cf-Pop = SFO5-C1, X-Amz-Cf-Id = qhfgb4BPqmp49cAXWBuDgbNekYK8kHVUYgTZxF7PKjRgZ0dnFpdEnw==

[cdeloo-rabobank]

Was this resolved? I faced this issue on the Java SDK for version 2.2.23 (and even experienced the same for the C# SDK).

Apparently polling the success status of an uploaded asset sometimes taking more time than the maximum set (MAX_POLLING_ITERATION=60 and POLLING_IDLE_TIME=2000ms). Any idea why?

A comment mentioned in this issue Bynder/bynder-c-sharp-sdk#32 suggests that some background process of Bynder is taking more time than expected to process the uploaded asset and hence the status occasionally does not reaches the success status within the allocated time.

What would you recommend to avoid this from occurring? Would increasing the MAX_POLLING_ITERATION be sufficient for for now?