The dataset contains information on customer initiated service requests received by 311 Toronto. This data was collected from multiple channels including telephone, fax, email, online self-serve requests, mobile API and Twitter.
311 manages City divisional service request data for Solid Waste Management, Transportation Services, Toronto Water, Municipal Licensing & Standards, and Urban Forestry. 311 consulted with these participating divisions and subject matter experts for this dataset release.
Format: Comma-Separate Value (CSV)
The dataset is zipped and available on the Open Data Catalogue.
The following Service Request Type may indicate requests for safety improvements or demand for accessible facilities:
- Complaint-Access
- Complaint-Disability
- Disabled Persons' Parking Space
- New Pedestrian Crossover
- New Traffic Control Signal Request
- Pedestrian Crossing Protection
- Pedestrian Crossover Operation
- Pedestrian Issues/Timing/Delays
- Pedestrian Refuge Island
- PXO Maintenance
| Field / Column Name | Description / Definition | Comments / Example |
|---|---|---|
| Service Request Creation Date and Time | The date and time when a service request (SR) is created and submitted into a work management system of a respective Service Request Division. | 01/Jan/2017 12:10 AM |
| Service Request Location | The readable description of location recorded for the service request. The location is recorded as the first three characters of the postal code of the service request (forward sortation area: FSA), or the street intersection of the location of the service request. The Open Data set only shows SRs which are validated in the City's GeoSpatial system. Such SRs would have either street address or intersection specified as a location. | M9A |
| Original Service Request Type | The readable name of the service request type also known as problem code name created by 311 Toronto on behalf of the customer. The 311 Contact Centre creates the request which is transmitted to the appropriate City division for action. | Noise |
| Service Request Status | The current status of the service request: - Initiated - The service request has been received and assigned to the appropriate City division for review and action. - In Progress - The assigned City division is currently working on resolving the service request. - Canceled - A service request is cancelled for one of several reasons i.e., call is disconnected, caller doesn't wish to create the SR, caller calls back to cancel the request or the SR is created in error, etc. - Closed - The appropriate City division has investigated the customer concern and has taken the necessary action to resolve the request. |
Closed |
| Service Request Division | Represents the responsible 311 Integrated Service Division. Division shown in the Open Data shall correspond to the original SR type, regardless of subsequent SR type changes by the back-end divisions. | Municipal Licensing & Standards |
| Service Request Section-Unit | Represents the section or unit within the responsible 311 Integrated Service Division. | District Enforcement |
| Service Request Ward | Represents the readable description of the electoral ward name and number recorded for the service request. The Open Data System will display ward as follows: Ward Name (Ward Number). |
Etobicoke Centre (04) |
Each request requires evaluation and in its own does not indicate that there was a safety issue.
A status of Closed does not necessarily indicate that an action was taken.