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[48685] Co-Managed Resource Restrictions in DD Tech (Autotask) #710

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Aycorn opened this issue Feb 23, 2023 · 0 comments
Open

[48685] Co-Managed Resource Restrictions in DD Tech (Autotask) #710

Aycorn opened this issue Feb 23, 2023 · 0 comments

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@Aycorn
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Aycorn commented Feb 23, 2023

Autotask > Admin > Features & Settings > Co-Managed Help Desk

An example of Co-Managed restrictions not currently supported within DD Tech:

When defining a security level for a co-managed resource, an option is available under the Service Desk module for Render all Tickets as Ticket Category. With this enabled, the co-managed resource can only see the field defined here regardless of what the current ticket category is.

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DD tech does not currently support this feature, with the original ticket category displaying in the tech portal.

@Nness Nness changed the title [48685] Co-Managed Resource Restrictions in DD Tech [48685] Co-Managed Resource Restrictions in DD Tech (Autotask) Feb 24, 2023
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