[559820] Feature request - Add Teams App Notifications for DD Chat

[Leeroy-Steele]

The Teams App is great, and we’d like to make better use of the chat function within DD Tech/Client Portal but although DD Tech can be accessible via Teams in the form of an iFrame, our team must have it open at all times to receive notifications of the chat request meaning they have to have it open in a browser anyway.

It would be great if the bot could notify a team member of an incoming chat notification and the very least, with an “Answer” button to take them straight to it in DD Tech and initiate the chat with the client. It would be good to have a “group” where we could add specific techs for these chats. I.e. first line, second line, third line so it doesn’t message every “Tech” user at once.

An option to send a notification to a Teams channel would also be great, i.e our Support Team channel, sub-channel “Client Chat Requests” will ping all members within, notifying them that a client is requesting a chat.

Similarly with the call back option, if this is enabled send a notification that a client has requested a call back in addition to the ticket generation.