Update/Revise status banner on confirmation page #1706
Comments
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Related tickets: #1635 |
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There's been inconsistent messaging on the Message status page. A message might be "pending" but the message status will say "sent" |
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i'd like to push this forward with @heyitsmebev. when the information box appears after a user sends a message it should update. I like Bev's suggestions... here's how: option 1: Your job is processing if there is a true"processing" then maybe we could considering that as an indicator for when the message(s) goes to AWS. then when AWS "approves" it, the status then changes to sending option 3: Your message is sending |
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found another spot where sent is said but then it goes onto explain how it's actually "pending." so i think it should really use the word "processing" or "sending" in descriptive copy. 
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hey @heyitsmebev , anything else needed on this ticket? thanks! |
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@dmvancura thanks for your input. |
heyitsmebev
moved this from ⬇ Up-Next
to 🏗 In progress (WIP: ≤ 3 per person)
in Notify.gov product board
New status banners:Scheduled for: Displays the time the user scheduled the job to send a future message.
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heyitsmebev
moved this from 🏗 In progress (WIP: ≤ 3 per person)
to 👀 In review
in Notify.gov product board
github-project-automation
bot
moved this from 👀 In review
to ✅ Done
in Notify.gov product board
The confirmation banner on top of Message Status page doesn't seem to provide enough information for users to understand the current state of their message. For example, if in the status column within the table below is "sending/pending/delivered" but the banner content says "sent," it seems like it creates a confusion for users due to the mismatch in messaging on the page. Originally, the banner was intended to show users a confirmation that their message was sent after exiting the send flow. Now it seems users are comparing the banner status and expect it to match the status update displayed at the bottom of the page in the table.
Another issue is that the banner says "Your text has been sent," but what about cases where there are multiple messages within a job?
Some suggestions for improvement:
If the status is "sending," maybe we can say, "Your message is sending." or "Your job is processing..."
We can improve it by adding more conditions. For instance, show the banner when the status is "sending" and disappear on "delivered". Additionally, we can have the message disappear automatically after a certain amount of time rather than only on "refresh" as it does now.
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