Link to transcription result in a forbidden access (403)

[GuysmoB]

Hi,

I use this function to list transcriptions server side :

const res = await call.listTranscriptions();
console.log('transcriptions[0].url', res);

I got this result :

transcriptions[0].url {
  duration: '9.96ms',
  transcriptions: [
    {
      filename: 'transcript_default_e94e1904-98e5-40c6-9bc6-87f50d79c6c2_1738227002678.jsonl',
      url: 'https://dublin.stream-io-cdn.com/1....23/video/transcriptions/de...........................IHG36VEWPDULE23Q',
      start_time: '2025-01-30T08:50:02.678832Z',
      end_time: '2025-01-30T08:52:28.989427Z'
    }
  ]
}

Then if i visit this page, i got this error in console :
Failed to load resource: the server responded with a status of 403 (Forbidden)

Any idea ?
Thank you :)

[oliverlaz]

hi @GuysmoB, thanks for raising this issue. I forwarded it to our backend team so they can investigate.
I'll get back to you once I know more about it.

[oliverlaz]

hi @GuysmoB, following up on this. Do you still see the issue on your side?

[GuysmoB]

Hi @oliverlaz ,

I successfully generated 8 transcriptions. I can't say for sure that it's fixed since the issue occurred intermittently.
However, I noticed a difference in how the file is handled when accessed via the browser. Now, it downloads automatically instead of allowing me to view its content. It's not a problem, just an observation.

Would it be possible to keep this issue open for a while, just in case?

Thank you!

[oliverlaz]

hey @GuysmoB, thank you for getting back to me.

Would it be possible to keep this issue open for a while, just in case?

Sure thing!

However, I noticed a difference in how the file is handled when accessed via the browser. Now, it downloads automatically instead of allowing me to view its content. It's not a problem, just an observation.

I could guess some additional S3 policy was set by our infra team. Apologies for the extra clicks you have to do :)