diff --git a/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts b/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts
index 850da689823ef..b5ccdeae7700f 100644
--- a/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts
+++ b/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts
@@ -33,7 +33,7 @@ export class OmnichannelEE extends ServiceClassInternal implements IOmnichannelE
 		const { _id: roomId } = room;
 		const restrictedOnHold = settings.get('Livechat_allow_manual_on_hold_upon_agent_engagement_only');
 		const canRoomBePlacedOnHold = !room.onHold;
-		const canAgentPlaceOnHold = !room.lastMessage.token;
+		const canAgentPlaceOnHold = !room.lastMessage?.token;
 		const canPlaceChatOnHold = canRoomBePlacedOnHold && (!restrictedOnHold || canAgentPlaceOnHold);
 
 		if (!room || !isOmnichannelRoom(room)) {