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<!DOCTYPE html>
<html lang="en">
<head>
<title>Policies</title>
<link rel="icon" type="image/png" href="assets/img/Logo-Fist/LogoFist.png"/>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.5.0/css/bootstrap.min.css" integrity="sha384-9aIt2nRpC12Uk9gS9baDl411NQApFmC26EwAOH8WgZl5MYYxFfc+NcPb1dKGj7Sk" crossorigin="anonymous">
<link rel="stylesheet" type="text/css" href="styles/general202008131205.css">
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
<script src="https://kit.fontawesome.com/e087952ad9.js" crossorigin="anonymous"></script>
<script src="https://code.jquery.com/jquery-3.5.1.slim.min.js" integrity="sha384-DfXdz2htPH0lsSSs5nCTpuj/zy4C+OGpamoFVy38MVBnE+IbbVYUew+OrCXaRkfj" crossorigin="anonymous"></script>
<script src="https://cdn.jsdelivr.net/npm/[email protected]/dist/umd/popper.min.js" integrity="sha384-Q6E9RHvbIyZFJoft+2mJbHaEWldlvI9IOYy5n3zV9zzTtmI3UksdQRVvoxMfooAo" crossorigin="anonymous"></script>
<script src="https://stackpath.bootstrapcdn.com/bootstrap/4.5.0/js/bootstrap.min.js" integrity="sha384-OgVRvuATP1z7JjHLkuOU7Xw704+h835Lr+6QL9UvYjZE3Ipu6Tp75j7Bh/kR0JKI" crossorigin="anonymous"></script>
<script src="scripts/customized-accordion.js"></script>
</head>
<!-- Blue Navbar start -->
<header class="page-header header container-fluid fixed-top" id="header-section">
<nav class="navbar navbar-expand-lg container" id="nav-container">
<a class="navbar-brand" id="navbar-brand" href="index.html">
<img src="assets/img/Logo-Fist/[email protected]" id="mainlogo" alt="supahandslogo">
<span class="logo-name"><strong>Help Centre</strong></span>
</a>
<button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarTogglerDemo02" aria-controls="navbarTogglerDemo02" aria-expanded="false" aria-label="Toggle navigation">
<span class="navbar-toggler-icon"></span>
</button>
<div class="collapse navbar-collapse" id="navbarTogglerDemo02">
<ul class="navbar-nav mr-auto mt-2 mt-lg-0">
<li class="nav-item">
<a class="nav-link nav-active" id="nav-link" href="projects.html">Help Topics</a>
</li>
<!-- <li class="nav-item" id="nav-div">
<a class="nav-link" id="nav-tab" href="#">Guides</a>
</li>
<li class="nav-item">
<a class="nav-link" id="nav-tab-three" href="#">Products</a>
</li> -->
</ul>
<a href="http://workplace.supahands.com" class="btn navbtn my-2 my-sm-0" target="_blank">Go To Workplace</a>
</div>
</nav>
</header>
<!-- Blue Navbar end -->
<body>
<div class="heading-gap fixed-top" style="top:50px"></div>
<section class="container-fluid fixed-top pl-0" id="menunav">
<div class="container">
<div class="row">
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12 pl-0 pt-0">
<nav class="navbar navbar-expand-sm pl-0 pt-0">
<ul class="navbar-nav">
<a class="category-link" href="projects.html">
<li class="category-tab">PROJECTS</li>
</a>
<a class="category-link" href="payments.html">
<li class="category-tab">PAYMENTS</li>
</a>
<a class="category-link" href="account.html">
<li class="category-tab">ACCOUNT</li>
</a>
<a class="category-link" href="policies.html">
<li class="category-tab category-tab-active">POLICIES</li>
</a>
</ul>
</nav>
</div>
</div>
</div>
</section>
<section class="container-fluid project-body">
<div class="container">
<div class="row project-main-row">
<div class="col-sm-4 col-md-4 col-lg-4 col-xl-4 sticky-top" id="sidebar-section">
<!-- Sidebar accordion section starts -->
<div class="sidebar">
<div id="accordion" class="sidebar-accordion">
<div class="card">
<div class="card-header sidebar-title mb-0 mt-3 pb-0" data-toggle="collapse" data-target="#getting-started" aria-expanded="false">
<h5 class="accordion-header">
<span class="side-title">Getting Started</span>
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</h5>
</div>
<div id="getting-started" class="collapse" data-parent="#accordion">
<div class="card-body pt-0">
<ul class="nav side-sub-nav">
<li class="nav-item side-menu">
<a class="nav-link side-menu-link" href="#getting-started-how-to-join">How to join</a>
</li>
</ul>
</div>
</div>
</div>
<div class="card">
<div class="card-header sidebar-title mb-0 pb-0" data-toggle="collapse" data-target="#projectQueue" aria-expanded="false" aria-controls="projectQueue">
<h5 class="accordion-header">
<span class="side-title">Project Queue</span>
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</h5>
</div>
<div id="projectQueue" class="collapse" data-parent="#accordion">
<div class="card-body pt-0"><!-- card body -->
<ul class="nav side-sub-nav">
<li class="nav-item side-menu">
<a class="nav-link side-menu-link pt-0" href="#projectQueueQuickGuide">Quick Guide</a>
</li>
<li class="nav-item side-menu pt-1">
<a class="nav-link side-menu-link pt-1" href="#projectQueueTutorial">Tutorial</a>
</li>
<li class="nav-item side-menu pt-2">
<a class="nav-link side-menu-link" href="#projectQueueFaq">FAQs</a>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<!-- Sidebar accordion section ends -->
</div>
<!-- Main Content Area -->
<div class="col-sm-8 col-md-8 col-lg-8 col-xl-8 pt-3">
<p class="title main-title"><strong>Getting Started</strong></p>
<p class="project-sub-title">Looking to join a project and start work? Here’s all that you need to know.</p>
<!-- Main sections -->
<div class="row accordion-question" id="getting-started-how-to-join">
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<p class="sub-heading"><strong>How to join</strong></p>
</div>
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<div class="accordion" id="getting-started-accordion">
<!-- #how-to-join-a-project -->
<div class="card topcard collapsed" data-toggle="collapse" data-target="#how-to-join-a-project" aria-expanded="false" aria-controls="how-to-join-a-project">
<div class="card-header btn-label">
How to join a project
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-to-join-a-project" class="card-body collapse" data-parent="#getting-started-accordion">
<b>There are currently two ways to join a project depending on the project type.</b></br><br>
<b>1. Request to Join</b>
<ul>
<li>On Workplace, go to New Projects.</li>
<li>Click the “Request to Join” button on any available project. The project will now appear in your My Projects >
Requested tab.</li>
<li>Wait for your request to be approved by a Project Manager.</li>
<li>Once approved, you may be required to sit for a Tutorial or Assessment before being able to start the project.
</li>
</ul>
<b>2. Join Queue</b>
<ul>
<li>On Workplace, go to New Projects.</li>
<li>Click the "Join Queue" button on any available project.</li>
<li>Note your Tutorial timeslot. Your timeslot will only be held for an additional 10 minutes if you are late. <span data-toggle="collapse" data-target="#how-to-get-a-tutorial-slot" aria-expanded="false"
aria-controls="how-to-get-a-tutorial-slot">Here's why.</span></li>
<li>The project will now appear on Workplace > Projects in Queue.</li>
</ul>
</div>
</div>
<!-- #how-to-join-a-project -->
<!-- #how-to-get-a-tutorial-slot -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-to-get-a-tutorial-slot" aria-expanded="false"
aria-controls="how-to-get-a-tutorial-slot">
<div class="card-header btn-label">
How to get a tutorial slot
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-to-get-a-tutorial-slot" class="card-body collapse" data-parent="#getting-started-accordion">
Tutorial slots are assigned to SupaAgents who have successfully joined a project queue. Once a project queue is full, no
more tutorial slots will be available.
</div>
</div>
<!-- #how-to-get-a-tutorial-slot -->
<!-- #how-to-start-work -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-to-start-work" aria-expanded="false"
aria-controls="how-to-start-work">
<div class="card-header btn-label">
How to start work
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-to-start-work" class="card-body collapse" data-parent="#getting-started-accordion">
Once you have been assigned to a project and have passed any prerequisites (Tutorials and/or Assessments), the project
will appear on Workplace > My Projects.
<ul>
<li>Go to <a href="https://workplace.supahands.com" target="_blank">Workplace Home</a>.</li>
<li>Scroll to My Projects.</li>
<li>Note your Tutorial timeslot. Your timeslot will only be held for an additional 10 minutes if you are late.</li>
<li>Click the green “Work” button.</li>
</ul>
</div>
</div>
<!-- #how-to-start-work -->
</div>
</div>
</div>
<!-- Project Queue -->
<p class="title main-title mt-5 mb-0"><strong>Project Queue</strong></p>
<!-- Quick Guide -->
<div class="row accordion-question pt-5" id="projectQueueQuickGuide">
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<p class="sub-heading"><strong>Quick Guide</strong></p>
</div>
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<div class="accordion" id="quick-guide-accordion">
<!-- #what-is-a-project-queue -->
<div class="card topcard collapsed" data-toggle="collapse" data-target="#what-is-a-project-queue"
aria-expanded="false" aria-controls="what-is-a-project-queue">
<div class="card-header btn-label">
What is a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="what-is-a-project-queue" class="card-body collapse" data-parent="#quick-guide-accordion">
A project queue is a new way of joining a project on <a href="https://workplace.supahands.com" target="_blank">Workplace</a>. Each SupaAgent who joins a project queue will
be assigned a tutorial slot.
Every project queue has an allocated number of tutorial slots. Once the queue is full, no more tutorial slots
will be assigned.
For further information please refer to our
<span class="linked-text" data-toggle="collapse" aria-expanded="false"
aria-controls="what-are-the-project-queue-terms-and-conditions"
data-target='#what-are-the-project-queue-terms-and-conditions'>
Supahands Project Queue terms and conditions
</span>. If you have any questions about the process, please <a href="mailto:[email protected]">submit a request</a>.
</div>
</div>
<!-- #what-is-a-project-queue -->
<!-- #what-is-a-tutorial-timeslot -->
<div class="card collapsed" data-toggle="collapse" data-target="#what-is-a-tutorial-timeslot"
aria-expanded="false" aria-controls="what-is-a-tutorial-timeslot">
<div class="card-header btn-label">
What is a tutorial timeslot?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="what-is-a-tutorial-timeslot" class="card-body collapse" data-parent="#quick-guide-accordion">
A tutorial timeslot refers to the start time allocated for you to take a project tutorial.
It is your responsibility to make sure you are on time for your tutorial. If you are late, the system will
only hold your tutorial slot for an additional 10 minutes. After this grace period, you will not be able to
take the project tutorial.
</div>
</div>
<!-- #what-is-a-tutorial-timeslot -->
<!-- #what-projects-have-a-queue-system -->
<div class="card collapsed" data-toggle="collapse" data-target="#what-projects-have-a-queue-system"
aria-expanded="false" aria-controls="what-projects-have-a-queue-system">
<div class="card-header btn-label">
What projects have a queue system?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="what-projects-have-a-queue-system" class="card-body collapse" data-parent="#quick-guide-accordion">
Currently, the Supahands Queue system is being trialled on Image Annotation projects. This is being carried
out on a case by case basis.
In the future, we hope to roll out Queue across all projects. Thank you for being patient with us in the
meantime.
</div>
</div>
<!-- #what-projects-have-a-queue-system -->
<!-- #what-are-the-project-queue-terms-and-conditions -->
<div class="card collapsed" data-toggle="collapse"
data-target="#what-are-the-project-queue-terms-and-conditions" aria-expanded="false"
aria-controls="what-are-the-project-queue-terms-and-conditions">
<div class="card-header btn-label">
What are the project queue terms and conditions?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="what-are-the-project-queue-terms-and-conditions" class="card-body collapse"
data-parent="#quick-guide-accordion">
The Supahands Project Queue process is subject to change at any time at Supahands’ discretion. < <ul>
<li>Due to the high demand for work and a competitive workforce, eligibility and availability of tasks are
not guaranteed once you join a queue. </li>
<li>A SupaAgent’s position in the queue cannot be sold, transferred, assigned or otherwise provided to
anyone else. Evidence of such behaviour by any SupaAgent could lead to a suspension from the Supahands
platform. </li>
<li> When a SupaAgent leaves the queue, this action is final and cannot be undone.</li>
<li>If the Project is full, remaining SupaAgents in the queue will no longer be eligible to take the
project tutorial/assessment and will be notified by email within 24 hours.</li>
<li>Supahands reserves the right in its sole discretion to disqualify any individual it finds to be
tampering with the Project Queue process or the operation of entering a queue and/or to be acting in
violation of these Terms and Conditions or in an unsportsmanlike or disruptive manner. Any attempt by
any person to undermine the legitimate operation of the Supahands Project Queue process may be a
violation of criminal and civil law, and, should such an attempt be made, Supahands reserves the right
to seek damages from any such person to the fullest extent permitted by law.</li>
</ul>
</div>
</div>
<!-- #what-are-the-project-queue-terms-and-conditions -->
<!-- #who-can-join-a-project-queue -->
<div class="card collapsed" data-toggle="collapse" data-target="#who-can-join-a-project-queue"
aria-expanded="false" aria-controls="who-can-join-a-project-queue">
<div class="card-header btn-label">
Who can join a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="who-can-join-a-project-queue" class="card-body collapse" data-parent="#quick-guide-accordion">
Any SupaAgent who sees the “Join Queue” button is eligible to join.
To be eligible for a particular project, see Project Labels.
</div>
</div>
<!-- #who-can-join-a-project-queue -->
<!-- #how-can-I-find-my-tutorial-time-slot -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-can-I-find-my-tutorial-time-slot"
aria-expanded="false" aria-controls="how-can-I-find-my-tutorial-time-slot">
<div class="card-header btn-label">
How can I find my tutorial time slot?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-can-I-find-my-tutorial-time-slot" class="card-body collapse"
data-parent="#quick-guide-accordion">
Once you have successfully joined a project queue:
<ul>
<li>Go to <a href="https://workplace.supahands.com" target="_blank">Workplace</a>.</li>
<li>Scroll down to Projects in Queue.</li>
<li>Find the project you’re looking for</li>
<li>The tutorial time slot will be displayed in the same row</li>
<li>To access the Project Guide, click the blue View Details button.</li>
</ul>
</div>
</div>
<!-- #how-can-I-find-my-tutorial-time-slot -->
<!-- #how-do-I-leave-a-project-queue -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-do-I-leave-a-project-queue"
aria-expanded="false" aria-controls="how-do-I-leave-a-project-queue">
<div class="card-header btn-label">
How do I leave a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-do-I-leave-a-project-queue" class="card-body collapse" data-parent="#quick-guide-accordion">
If you would like to leave a project queue:
<ul>
<li>Go to <a href="https://workplace.supahands.com" target="_blank">Workplace</a>.</li>
<li>Scroll down to Projects in Queue.</li>
<li>Find the project you’re looking for</li>
<li>Click the blue View Details button</li>
<li>Scroll down and click the red Leave Queue button</li>
<li>A pop up will appear. Click Leave Queue button again</li>
</ul>
Note: Once you leave a queue, you will no longer be able to get your tutorial slot back. You will, however,
be able to re-join the project queue if it is still open.
</div>
</div>
<!-- #how-do-I-leave-a-project-queue -->
<!-- #how-many-project-queues-can-I-join -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-many-project-queues-can-I-join"
aria-expanded="false" aria-controls="how-many-project-queues-can-I-join">
<div class="card-header btn-label">
How many project queues can I join?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-many-project-queues-can-I-join" class="card-body collapse" data-parent="#quick-guide-accordion">
Currently, there is no set limit on the number of project queues a SupaAgent can join. However, please make
sure that you are available for your assigned tutorial slots.
</div>
</div>
<!-- #how-many-project-queues-can-I-join -->
</div>
</div>
</div>
<!-- Quick Guide -->
<!-- Tutorial -->
<div class="row accordion-question pt-5" id="projectQueueTutorial">
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<p class="sub-heading"><strong>Tutorial</strong></p>
</div>
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<div class="accordion" id="tutorial-accordion">
<!-- #how-should-I-get-ready-for-the-tutorial -->
<div class="card topcard collapsed" data-toggle="collapse" data-target="#how-should-I-get-ready-for-the-tutorial"
aria-expanded="false" aria-controls="how-should-I-get-ready-for-the-tutorial">
<div class="card-header btn-label">
How should I get ready for the tutorial?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-should-I-get-ready-for-the-tutorial" class="card-body collapse" data-parent="#tutorial-accordion">
There are no shortcuts here! We strongly advise you to study the Project Guide and review all the examples
given.
To access the Project Guide:
<ul>
<li>Go to <a href="https://workplace.supahands.com" target="_blank">Workplace</a>.</li>
<li>Scroll down to Projects in Queue.</li>
<li>Find the project you’re looking for.</li>
<li>Click the blue View Details button.</li>
<li>Go to Stage 1.</li>
<li>Click Study the Project Guide.</li>
</ul>
</div>
</div>
<!-- #how-should-I-get-ready-for-the-tutorial -->
<!-- #how-long-does-a-project-tutorial-take -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-long-does-a-project-tutorial-take"
aria-expanded="false" aria-controls="how-long-does-a-project-tutorial-take">
<div class="card-header btn-label">
How long does a project tutorial take?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-long-does-a-project-tutorial-take" class="card-body collapse" data-parent="#tutorial-accordion">
The time it takes to complete a tutorial varies from SupaAgent to SupaAgent.
The duration of each tutorial slot varies depending on the project. In general, tutorials should last no
longer than 60 minutes.
</div>
</div>
<!-- #how-long-does-a-project-tutorial-take -->
<!-- #my-tutorial-page-timed-out-leads-me-to-a-401-error-page-what-should-I-do -->
<div class="card collapsed" data-toggle="collapse"
data-target="#my-tutorial-page-timed-out-leads-me-to-a-401-error-page-what-should-I-do" aria-expanded="false"
aria-controls="my-tutorial-page-timed-out-leads-me-to-a-401-error-page-what-should-I-do">
<div class="card-header btn-label">
My tutorial page timed out/leads me to a 401 error page. What should I do?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="my-tutorial-page-timed-out-leads-me-to-a-401-error-page-what-should-I-do" class="card-body collapse"
data-parent="#tutorial-accordion">
If you are unable to complete the tutorial in the allotted time, you will no longer have access to the
tutorial.
If the project queue is still open or reopens again, you may rejoin and wait for the next available tutorial
slot.
</div>
</div>
<!-- #my-tutorial-page-timed-out-leads-me-to-a-401-error-page-what-should-I-do -->
<!-- #why-will-my-tutorial-slot-be-held-for-only-10-minutes -->
<div class="card collapsed" data-toggle="collapse"
data-target="#why-will-my-tutorial-slot-be-held-for-only-10-minutes" aria-expanded="false"
aria-controls="why-will-my-tutorial-slot-be-held-for-only-10-minutes">
<div class="card-header btn-label">
Why will my tutorial slot be held for only 10 minutes?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="why-will-my-tutorial-slot-be-held-for-only-10-minutes" class="card-body collapse"
data-parent="#tutorial-accordion">
We want to make sure everyone has a fair shot at working online with Supahands. The grace period ensures a
constant flow in the queue system and gives more SupaAgents an opportunity to complete a project tutorial.
</div>
</div>
<!-- #why-will-my-tutorial-slot-be-held-for-only-10-minutes -->
<!-- #I-did-not-manage-to-complete-the-project-tutorial-how-many-times-am-I-allowed-to-try-again -->
<div class="card collapsed" data-toggle="collapse"
data-target="#I-did-not-manage-to-complete-the-project-tutorial-how-many-times-am-I-allowed-to-try-again"
aria-expanded="false"
aria-controls="I-did-not-manage-to-complete-the-project-tutorial-how-many-times-am-I-allowed-to-try-again">
<div class="card-header btn-label">
I did not manage to complete the project tutorial. How many times am I allowed to try again?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="I-did-not-manage-to-complete-the-project-tutorial-how-many-times-am-I-allowed-to-try-again"
class="card-body collapse" data-parent="#tutorial-accordion">
There are no limits on retaking the project tutorial. However, you will need to rejoin the project queue (if
it is still open). This is so everyone has a fair shot at working online with Supahands.
</div>
</div>
<!-- #I-did-not-manage-to-complete-the-project-tutorial-how-many-times-am-I-allowed-to-try-again -->
<!-- #I-passed-the-project-tutorial-but-did-not-get-assigned-to-the-project -->
<div class="card collapsed" data-toggle="collapse"
data-target="#I-passed-the-project-tutorial-but-did-not-get-assigned-to-the-project" aria-expanded="false"
aria-controls="I-passed-the-project-tutorial-but-did-not-get-assigned-to-the-project">
<div class="card-header btn-label">
I passed the project tutorial but did not get assigned to the project. Why?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="I-passed-the-project-tutorial-but-did-not-get-assigned-to-the-project" class="card-body collapse"
data-parent="#tutorial-accordion">
In the unlikely event that this happens, please contact SupaAgent Hub immediately.
</div>
</div>
<!-- #I-passed-the-project-tutorial-but-did-not-get-assigned-to-the-project -->
<!-- #how-do-I-leave-a-project-queue -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-do-I-leave-a-project-queue"
aria-expanded="false" aria-controls="how-do-I-leave-a-project-queue">
<div class="card-header btn-label">
How do I leave a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-do-I-leave-a-project-queue" class="card-body collapse" data-parent="#tutorial-accordion">
If you would like to leave a project queue:
<ul>
<li>Go to <a href="https://workplace.supahands.com" target="_blank">Workplace</a>.</li>
<li>Scroll down to Projects in Queue.</li>
<li>Find the project you’re looking for</li>
<li>Click the blue View Details button</li>
<li>Scroll down and click the red Leave Queue button</li>
<li>A pop up will appear. Click Leave Queue button again</li>
</ul>
Note: Once you leave a queue, you will no longer be able to get your tutorial slot back. You will, however,
be able to re-join the project queue if it is still open.
</div>
</div>
<!-- #how-do-I-leave-a-project-queue -->
<!-- #how-many-project-queues-can-I-join -->
<div class="card collapsed" data-toggle="collapse" data-target="#how-many-project-queues-can-I-join"
aria-expanded="false" aria-controls="how-many-project-queues-can-I-join">
<div class="card-header btn-label">
How many project queues can I join?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-many-project-queues-can-I-join" class="card-body collapse" data-parent="#tutorial-accordion">
Currently, there is no set limit on the number of project queues a SupaAgent can join. However, please make
sure that you are available for your assigned tutorial slots.
</div>
</div>
<!-- #how-many-project-queues-can-I-join -->
</div>
</div>
</div>
<!-- Tutorial -->
<!-- FAQ -->
<div class="row accordion-question pt-5" id="projectQueueFaq">
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<p class="sub-heading"><strong>FAQs</strong></p>
</div>
<div class="col-sm-12 col-md-12 col-lg-12 col-xl-12">
<div class="accordion" id="faq-accordion">
<!-- #why-do-I-need-to-wait-in-a-queue-to-join-a-project -->
<div class="card topcard collapsed" data-toggle="collapse" data-target="#why-do-I-need-to-wait-in-a-queue-to-join-a-project"
aria-expanded="false" aria-controls="why-do-I-need-to-wait-in-a-queue-to-join-a-project">
<div class="card-header btn-label">
Why do I need to wait in a queue to join a project?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="why-do-I-need-to-wait-in-a-queue-to-join-a-project" class="card-body collapse" data-parent="#faq-accordion">
To access the Project Guide: <br> We want to make sure everyone has a fair shot at working online with Supahands. To
help with that, we require every SupaAgent to join a queue and wait in line for a tutorial slot.
</div>
</div>
<!-- #why-do-I-need-to-wait-in-a-queue-to-join-a-project -->
<!-- #will-i-get-onto-a-project-if-i-join-a-queue -->
<div class="card collapsed" data-toggle="collapse" data-target="#will-i-get-onto-a-project-if-i-join-a-queue"
aria-expanded="false" aria-controls="will-i-get-onto-a-project-if-i-join-a-queue">
<div class="card-header btn-label">
Will I get onto a project if I join a queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="will-i-get-onto-a-project-if-i-join-a-queue" class="card-body collapse" data-parent="#faq-accordion">
No, joining a project queue does not guarantee a position in a project. You will still need to pass the project
tutorial
or assessment in the allocated time frame.
</div>
</div>
<!-- #will-i-get-onto-a-project-if-i-join-a-queue -->
<!-- #i-left-a-project-queue-by-accident-can-i-get-my-original-tutorial-slot-back -->
<div class="card collapsed" data-toggle="collapse"
data-target="#i-left-a-project-queue-by-accident-can-i-get-my-original-tutorial-slot-back" aria-expanded="false"
aria-controls="i-left-a-project-queue-by-accident-can-i-get-my-original-tutorial-slot-back">
<div class="card-header btn-label">
I left a project queue by accident. Can I get my original tutorial slot back?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="i-left-a-project-queue-by-accident-can-i-get-my-original-tutorial-slot-back" class="card-body collapse"
data-parent="#faq-accordion">
Unfortunately, this is not possible. You are welcome to re-join the queue if the project is still in progress and
accepting SupaAgents.
</div>
</div>
<!-- #i-left-a-project-queue-by-accident-can-i-get-my-original-tutorial-slot-back -->
<!-- #how-can-i-get-a-higher-chance-of-getting-on-a-project-queue -->
<div class="card collapsed" data-toggle="collapse"
data-target="#how-can-i-get-a-higher-chance-of-getting-on-a-project-queue" aria-expanded="false"
aria-controls="how-can-i-get-a-higher-chance-of-getting-on-a-project-queue">
<div class="card-header btn-label">
How can I get a higher chance of getting on a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="how-can-i-get-a-higher-chance-of-getting-on-a-project-queue" class="card-body collapse"
data-parent="#faq-accordion">
Every SupaAgent has a fair shot at working online with Supahands.
<br /><br />
Find out about new projects as soon as they launch on Workplace by joining the #notif-avail_projects channel on
Slack.
Don’t forget to turn on your notifications on your Slack app too.
</div>
</div>
<!-- #how-can-i-get-a-higher-chance-of-getting-on-a-project-queue -->
<!-- #do-my-supaagent-ratings-and-workplace-labels-impact-my-position-in-the-queue -->
<div class="card collapsed" data-toggle="collapse"
data-target="#do-my-supaagent-ratings-and-workplace-labels-impact-my-position-in-the-queue" aria-expanded="false"
aria-controls="do-my-supaagent-ratings-and-workplace-labels-impact-my-position-in-the-queue">
<div class="card-header btn-label">
Do my SupaAgent ratings and Workplace labels impact my position in the queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="do-my-supaagent-ratings-and-workplace-labels-impact-my-position-in-the-queue" class="card-body collapse"
data-parent="#faq-accordion">
The Supahands project queue process is bias-free. Everybody is put on an equal playing field, whether you’re a
newbie or
a veteran SupaAgent. We do, however, recommend studying the Project Guide whilst you wait for your tutorial slot.
This
is so you’re set up for success when it’s your turn to take the project tutorial or assessment.
</div>
</div>
<!-- #do-my-supaagent-ratings-and-workplace-labels-impact-my-position-in-the-queue -->
<!-- #why-do-we-need-labels-if-everyone-has-to-join-a-project-queue -->
<div class="card collapsed" data-toggle="collapse"
data-target="#why-do-we-need-labels-if-everyone-has-to-join-a-project-queue"
aria-expanded="false" aria-controls="why-do-we-need-labels-if-everyone-has-to-join-a-project-queue">
<div class="card-header btn-label">
Why do we need labels if everyone has to join a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="why-do-we-need-labels-if-everyone-has-to-join-a-project-queue" class="card-body collapse"
data-parent="#faq-accordion">
We are rolling out the project queue system on a case by case basis. This means that for some projects, you will
still
require certain labels to qualify. We are looking to move towards a fully-automated queue system on Workplace, so
please
be patient with us as we transition.
</div>
</div>
<!-- #why-do-we-need-labels-if-everyone-has-to-join-a-project-queue -->
<!-- #ive-worked-on-a-similar-project-before-will-i-get-priority-access-in-the-queue -->
<div class="card collapsed" data-toggle="collapse"
data-target="#ive-worked-on-a-similar-project-before-will-i-get-priority-access-in-the-queue" aria-expanded="false"
aria-controls="ive-worked-on-a-similar-project-before-will-i-get-priority-access-in-the-queue">
<div class="card-header btn-label">
Why do we need labels if everyone has to join a project queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="ive-worked-on-a-similar-project-before-will-i-get-priority-access-in-the-queue" class="card-body collapse"
data-parent="#faq-accordion">
We are rolling out the project queue system on a case by case basis. This means that for some projects, you will
still
require certain labels to qualify. We are looking to move towards a fully-automated queue system on Workplace, so
please
be patient with us as we transition.
</div>
</div>
<!-- #ive-worked-on-a-similar-project-before-will-i-get-priority-access-in-the-queue -->
<!-- #do-i-have-to-refresh-the-page-when-i-am-in-the-queue -->
<div class="card collapsed" data-toggle="collapse" data-target="#do-i-have-to-refresh-the-page-when-i-am-in-the-queue"
aria-expanded="false" aria-controls="do-i-have-to-refresh-the-page-when-i-am-in-the-queue">
<div class="card-header btn-label">
Do I have to refresh the page when I am in the queue?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="do-i-have-to-refresh-the-page-when-i-am-in-the-queue" class="card-body collapse"
data-parent="#faq-accordion">
We built the queue system to give SupaAgents the freedom and flexibility during the wait. There is no need to
refresh
the page as your tutorial slot is guaranteed once you join a project queue.
<br /><br />
However, we highly recommend setting an alert/reminder on your mobile phone and/or computer. If you’re late, we’ll
only
hold your tutorial slot for an additional ten minutes.
</div>
</div>
<!-- #do-i-have-to-refresh-the-page-when-i-am-in-the-queue -->
<!-- #the-online-queue-was-full-but-it-opened-again-how-is-this-possible -->
<div class="card collapsed" data-toggle="collapse"
data-target="#the-online-queue-was-full-but-it-opened-again-how-is-this-possible" aria-expanded="false"
aria-controls="the-online-queue-was-full-but-it-opened-again-how-is-this-possible">
<div class="card-header btn-label">
The online queue was full, but it opened again. How is this possible?
<i class="fas fa-stack fa-sm fa-chevron-down"></i>
</div>
<div id="the-online-queue-was-full-but-it-opened-again-how-is-this-possible" class="card-body collapse"
data-parent="#faq-accordion">
On occasion, certain projects will require more SupaAgents after a given period of time. There could be a number of
reasons for this. For example, when there is an increase in the number of available tasks, or when existing
SupaAgents
don’t meet the required accuracy threshold.
</div>
</div>
<!-- #the-online-queue-was-full-but-it-opened-again-how-is-this-possible -->
</div>
</div>
</div>
<!-- FAQ -->
</div>
<!-- Main Content Area -->
</div>
</div>
</section>
</body>
</html>