on_support.json

{
    "context": {
        "domain": "dsep:mentoring",
        "action": "on_support",
        "bap_id": "dsep-protocol.becknprotocol.io",
        "bap_uri": "https://dsep-protocol-network.becknprotocol.io/",
        "bpp_id": "dev.elevate-apis.shikshalokam.org/bpp",
        "bpp_uri": "https://dev.elevate-apis.shikshalokam.org/bpp",
        "timestamp": "2022-12-15T15:38:16.226Z",
        "message_id": "64109204-bdff-4af6-a76b-5a33f8aa8675",
        "version": "1.0.0",
        "ttl": "PT10M",
        "transaction_id": "bdb5ba09-2241-4f00-b434-73466cd06228"
    },
    "message": {
        "support" : {
            "ref_id" : "Abjhjh13773",
            "order_id" : "3159f713-120e-4e7e-beae-6a638fb5df55",
            "callback_phone" : "+91-8858150053",
            "email" : "support@ekstep.com",
            "phone" : "+91-965676879",
            "url" : "chat-url-for-support",
            "docs": [
                {
                    "descriptor":{
                        "name" :"FAQs",
                        "short_desc" : "Frequently asked questions and common issues"
                    },
                    "url" : "https://link-to-the-document.com",
                    "mime_type" : "application/pdf"
                }
            ]

        }  
    }
}