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1)Download the app-image or install it from your distro(arch).
2) Login successfully
3) Wait forever for a throbber to finish spinning(It doesn't).
4)See in terminal Error: The name is not activatable Error: Failed to decode access token: JWT must have 3 parts Flatpak
install flatpak
Try to log in and get must have 3 parts error
Expected Result
Database loads and passwords are usable.
Actual Result
Throbber just keeps spinning.
Screenshots or Videos
No response
Additional Context
MESA-LOADER: failed to open nvidia_drm: /usr/lib/gbm/nvidia_drm_gbm.so: cannot open shared object file: No such file or directory (search paths /usr/lib/gbm, suffix _gbm)
08:30:55.301 › State version: 60
08:30:55.305 › Migrator MinVersionMigrator (to version 3) should migrate: false - up
08:30:55.305 › Migrator RemoveEverBeenUnlockedMigrator (to version 4) should migrate: false - up
08:30:55.306 › Migrator AddKeyTypeToOrgKeysMigrator (to version 5) should migrate: false - up
08:30:55.306 › Migrator RemoveLegacyEtmKeyMigrator (to version 6) should migrate: false - up
08:30:55.306 › Migrator MoveBiometricAutoPromptToAccount (to version 7) should migrate: false - up
08:30:55.306 › Migrator MoveStateVersionMigrator (to version 8) should migrate: false - up
08:30:55.306 › Migrator MoveBrowserSettingsToGlobal (to version 9) should migrate: false - up
08:30:55.306 › Migrator EverHadUserKeyMigrator (to version 10) should migrate: false - up
08:30:55.307 › Migrator OrganizationKeyMigrator (to version 11) should migrate: false - up
08:30:55.307 › Migrator MoveEnvironmentStateToProviders (to version 12) should migrate: false - up
08:30:55.307 › Migrator ProviderKeyMigrator (to version 13) should migrate: false - up
08:30:55.307 › Migrator MoveBiometricClientKeyHalfToStateProviders (to version 14) should migrate: false - up
08:30:55.307 › Migrator FolderMigrator (to version 15) should migrate: false - up
08:30:55.307 › Migrator LastSyncMigrator (to version 16) should migrate: false - up
08:30:55.307 › Migrator EnablePasskeysMigrator (to version 17) should migrate: false - up
08:30:55.307 › Migrator AutofillSettingsKeyMigrator (to version 18) should migrate: false - up
08:30:55.307 › Migrator RequirePasswordOnStartMigrator (to version 19) should migrate: false - up
08:30:55.308 › Migrator PrivateKeyMigrator (to version 20) should migrate: false - up
08:30:55.308 › Migrator CollectionMigrator (to version 21) should migrate: false - up
08:30:55.308 › Migrator CollapsedGroupingsMigrator (to version 22) should migrate: false - up
08:30:55.308 › Migrator MoveBiometricPromptsToStateProviders (to version 23) should migrate: false - up
08:30:55.308 › Migrator SmOnboardingTasksMigrator (to version 24) should migrate: false - up
08:30:55.308 › Migrator ClearClipboardDelayMigrator (to version 25) should migrate: false - up
08:30:55.308 › Migrator RevertLastSyncMigrator (to version 26) should migrate: false - up
08:30:55.308 › Migrator BadgeSettingsMigrator (to version 27) should migrate: false - up
08:30:55.308 › Migrator MoveBiometricUnlockToStateProviders (to version 28) should migrate: false - up
08:30:55.308 › Migrator UserNotificationSettingsKeyMigrator (to version 29) should migrate: false - up
08:30:55.309 › Migrator PolicyMigrator (to version 30) should migrate: false - up
08:30:55.309 › Migrator EnableContextMenuMigrator (to version 31) should migrate: false - up
08:30:55.309 › Migrator PreferredLanguageMigrator (to version 32) should migrate: false - up
08:30:55.309 › Migrator AppIdMigrator (to version 33) should migrate: false - up
08:30:55.309 › Migrator DomainSettingsMigrator (to version 34) should migrate: false - up
08:30:55.309 › Migrator MoveThemeToStateProviderMigrator (to version 35) should migrate: false - up
08:30:55.309 › Migrator VaultSettingsKeyMigrator (to version 36) should migrate: false - up
08:30:55.310 › Migrator AvatarColorMigrator (to version 37) should migrate: false - up
08:30:55.310 › Migrator TokenServiceStateProviderMigrator (to version 38) should migrate: false - up
08:30:55.310 › Migrator MoveBillingAccountProfileMigrator (to version 39) should migrate: false - up
08:30:55.310 › Migrator OrganizationMigrator (to version 40) should migrate: false - up
08:30:55.310 › Migrator EventCollectionMigrator (to version 41) should migrate: false - up
08:30:55.310 › Migrator EnableFaviconMigrator (to version 42) should migrate: false - up
08:30:55.310 › Migrator AutoConfirmFingerPrintsMigrator (to version 43) should migrate: false - up
08:30:55.310 › Migrator UserDecryptionOptionsMigrator (to version 44) should migrate: false - up
08:30:55.310 › Migrator MergeEnvironmentState (to version 45) should migrate: false - up
08:30:55.310 › Migrator DeleteBiometricPromptCancelledData (to version 46) should migrate: false - up
08:30:55.310 › Migrator MoveDesktopSettingsMigrator (to version 47) should migrate: false - up
08:30:55.310 › Migrator MoveDdgToStateProviderMigrator (to version 48) should migrate: false - up
08:30:55.310 › Migrator AccountServerConfigMigrator (to version 49) should migrate: false - up
08:30:55.311 › Migrator KeyConnectorMigrator (to version 50) should migrate: false - up
08:30:55.311 › Migrator RememberedEmailMigrator (to version 51) should migrate: false - up
08:30:55.311 › Migrator DeleteInstalledVersion (to version 52) should migrate: false - up
08:30:55.311 › Migrator DeviceTrustServiceStateProviderMigrator (to version 53) should migrate: false - up
08:30:55.311 › Migrator SendMigrator (to version 54) should migrate: false - up
08:30:55.311 › Migrator MoveMasterKeyStateToProviderMigrator (to version 55) should migrate: false - up
08:30:55.311 › Migrator AuthRequestMigrator (to version 56) should migrate: false - up
08:30:55.311 › Migrator CipherServiceMigrator (to version 57) should migrate: false - up
08:30:55.311 › Migrator RemoveRefreshTokenMigratedFlagMigrator (to version 58) should migrate: false - up
08:30:55.311 › Migrator KdfConfigMigrator (to version 59) should migrate: false - up
08:30:55.311 › Migrator KnownAccountsMigrator (to version 60) should migrate: false - up
MESA-LOADER: failed to open nvidia_drm: /usr/lib/gbm/nvidia_drm_gbm.so: cannot open shared object file: No such file or directory (search paths /usr/lib/gbm, suffix _gbm)
MESA-LOADER: failed to open nvidia_drm: /usr/lib/gbm/nvidia_drm_gbm.so: cannot open shared object file: No such file or directory (search paths /usr/lib/gbm, suffix _gbm)
08:30:56.247 › State version: 60
08:30:56.251 › Error: The name is not activatable
08:30:56.277 › Error: The name is not activatable
08:30:56.313 › Error: The name is not activatable
(node:11072) UnhandledPromiseRejectionWarning: TypeError: Cannot read properties of undefined (reading 'setContextMenu')
at TrayMain.updateContextMenu (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:88570:23)
at MessagingMain.updateTrayMenu (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87998:28)
at MessagingMain.onMessage (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87936:22)
at MessagingMain.<anonymous> (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87924:155)
at Generator.next (<anonymous>)
at /tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87901:71
at new Promise (<anonymous>)
at messaging_main_awaiter (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87897:12)
at IpcMainImpl.<anonymous> (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87924:83)
at IpcMainImpl.emit (node:events:517:28)
(Use `bitwarden --trace-warnings ...` to show where the warning was created)
(node:11072) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
08:31:00.660 › Checking for update
08:31:01.202 › Update for version 2024.5.0 is not available (latest version: 2024.5.0, downgrade is disallowed).
08:31:04.976 › Error: The name is not activatable
08:31:04.977 › Error: The name is not activatable
08:31:04.982 › Error: The name is not activatable
(node:11072) UnhandledPromiseRejectionWarning: TypeError: Cannot read properties of undefined (reading 'setContextMenu')
at TrayMain.updateContextMenu (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:88570:23)
at MessagingMain.updateTrayMenu (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87998:28)
at MessagingMain.onMessage (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87936:22)
at MessagingMain.<anonymous> (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87924:155)
at Generator.next (<anonymous>)
at /tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87901:71
at new Promise (<anonymous>)
at messaging_main_awaiter (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87897:12)
at IpcMainImpl.<anonymous> (/tmp/.mount_Bitwar3MB5in/resources/app.asar/main.js:87924:83)
at IpcMainImpl.emit (node:events:517:28)
(node:11072) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)
08:31:04.987 › Error: The name is not activatable
08:31:05.002 › Error: Failed to decode access token: JWT must have 3 parts```
### Operating System
Linux
### Operating System Version
archlinux 6.9.2-zen1-1-zen
### Installation method
Direct Download (from bitwarden.com)
### Build Version
2024.5.0
### Issue Tracking Info
- [X] I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
The text was updated successfully, but these errors were encountered:
Thank you for your report, it seems like it is a duplicate of this one #8651 (comment).
If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time in there - our engineering team will be happy to review these.
Steps To Reproduce
1)Download the app-image or install it from your distro(arch).
2) Login successfully
3) Wait forever for a throbber to finish spinning(It doesn't).
4)See in terminal
Error: The name is not activatable Error: Failed to decode access token: JWT must have 3 parts
Flatpak
Expected Result
Database loads and passwords are usable.
Actual Result
Throbber just keeps spinning.
Screenshots or Videos
No response
Additional Context
The text was updated successfully, but these errors were encountered: