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Provide a module to show user ticket stats #1

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cognidox opened this issue Oct 19, 2010 · 2 comments
Open

Provide a module to show user ticket stats #1

cognidox opened this issue Oct 19, 2010 · 2 comments

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@cognidox
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There should be a module that shows a user's ticket statistics:

  • Total number of their tickets open
  • Total number of their company tickets open
  • Total number of their tickets closed
  • Total number of their company tickets closed
  • Total number of tickets awaiting their reply
@ChuckNorrison
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I have done a module which can be added. It can display all tickets from current year.in a diagram... was just a test.

Looks like this so far:
gateway_summary

On hover you get subject title and you can click with redirect to the ticket

Its not that hard to make stats like you want here

@ChuckNorrison
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update...

ticket_summary

iam not happy with module solution, cause i cant handle difference between ticket overview and single ticket view in joomla menu entrys. I think i will implement a stat option in backend to activate in ticket overview.

// Solution in #39

ChuckNorrison referenced this issue in ChuckNorrison/OTRS-Joomla-Gateway Sep 18, 2014
To display chart and/or statistics with backend configuration
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