Make ticket submission and reply work with editors other than TinyMCE

[vittala]

Seems that for Joomla 1.5 at least, TinyMCE can cause problems with IE9. It would be nice to support editors such as JCE and CKEditor. We should at least provide a list of editors that have been tested against.

[Quibard]

I have installed JCE, and even though it doesn't show the "nice" icon bars etc. I am still happy with it for the purpose and moment.

[vittala]

Thanks for the update Aart

[agossweiler]

Dear All
I am using Joomla 1.7.3 on Centos. I have installed the otrs gateway component. With IE9 ticket reply isn't working at all. I have tried different editors and also the noeditor option. Has anybody a hint for me?
Kind regards Andreas

[vittala]

Hi Andreas

What do you see when you try and reply with IE9? Do you see the reply window pop-up when you click the reply link?

If you do see the window appear, do you see the editor display correctly? When you click the submit button in the reply window, does IE9 display any javascript errors?

Do you use compatibility view in IE when viewing your site? Are you using any other javascript libraries (e.g. jQuery) in your Joomla template?

Regards
Vittal

[agossweiler]

Hi Vittal
Thanks for yout quick reply. The window pop-up appears and the editor display is correct. If I click the submit, the button itself greyed out. Unfortunately I get no javascript errors.
Concerning the compatibility view: What is the correct syntax and in which file do I have to place it (in the reply.php or in the default.php?).

Kind regards Andreas

[vittala]

Hi Andreas

Compatibility mode is a setting in IE itself (not the component), and changes how IE operates on a page. It may be a combination of your Joomla template and the component's javascript that's causing the error. More information about using compatibility mode is here http://windows.microsoft.com/en-US/windows7/How-to-use-Compatibility-View-in-Internet-Explorer-9

If you have a URL for your site I can look at, I might be able to see what's going on. You can either message me through github or email [email protected] if you don't want to share the URL on this ticket.

Regards
Vittal

[ChuckNorrison]

Editor support works great with Joomla 3.x from #39 . I have seen some security problems with custom editors, cause they can be used to upload and download files with toolbars etc. (i.e JCE Editor)... its recommended to test it.

Iam happy with a textarea 👍

I think this issue can be closed.