Editor formatted Text

[ChuckNorrison]

If Joomla Editor is used, the formatted text get stripped. There is i.e. no bold, underline or list formatting possible on reply or submit a ticket.

[ChuckNorrison]

In my case i tested JCE and ARK Editor with different settings in administrator backend without a solution.

i dont understand where the format get lost..

Reply a Ticket:
"views\ticket\view.raw.php" sends already unformatted $text to reply function in "models\ticket.php" which call the OTRS. The $text was get with $jinput->get( 'otrsreplytext', null, null ). I think the value otrsreplytext was send with the javascript part from "views\ticket\tmpl\default.php" here:

$('otrsReplyForm').set('send', {
    noCache: true,
    onComplete: function(resp) {
        var obj = JSON.decode(resp);
        window.parent.closeReply(obj.error,document.forms['otrsReplyForm'].elements['formtoken'].value);
    },
    onFailure: function(resp) {
        alert("<?php echo JText::_('COM_OTRSGATEWAY_ALERT_SUBMISSION_FAILED');?>");
        window.parent.closeReply(null,document.forms['otrsReplyForm'].elements['formtoken'].value);
    }
}).send();

Some ideas?

[ChuckNorrison]

Did some tests. The javascript dont strip the html code. It seems to happen with use of $jinput->get.

i have the XMLHttpRequest from above in default.php for the reply and a simple form.submit() in submit.php. It happens in both and the logs are fine.

[vittala]

Hi
I suspect the tags are getting stripped by the jinput filter. With the following:

`$text = $jinput->get( 'otrsreplytext', null, null );`

The input filter is set to null so it'll default to 'cmd' (https://docs.joomla.org/Retrieving_request_data_using_JInput). Changing the third parameter to 'HTML' (or using $jinput->getHtml('otrsreplytext', null);) should allow tags to be passed through.

Regards
Vittal

[ChuckNorrison]

thanks for the reply i already fixed the issue :) It was the RAW Parameter in jinput get. Now everything works with and without editor.

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