[BUG] - EmptyResponseException when using user.info and video.info

[Ksenon07147]

Describe the bug

Since around 23 December 2024, the Tiktok-API library can't get the post info from tiktok.com. It keeps showing me the Empty Response exception when I calling user.info and video.info.

The buggy code

1. user.info code snippet

# Info: this code running inside a class called TikTokScrapper
# self.get_ms_token() gets a random ms_token saved inside a text file that i copy paste from chrome browser that accesing tiktok.com

async with TikTokApi() as profile_api:
    await profile_api.create_sessions(headless=False, ms_tokens=[self.get_ms_token()], num_sessions=1, sleep_after=3)
    time.sleep(1)
    user = profile_api.user(self.name)
    user_data = await user.info()
    video_data = []
    async for video in user.videos(count=self.num):
        video_data.append(video.as_dict)

2. video.info code snippet

# Info: this code running inside a class called TikTokScrapper
# self.get_ms_token() gets a random ms_token saved inside a text file that i copy paste from chrome browser that accesing tiktok.com

async with TikTokApi() as video_api:
    await video_api.create_sessions(headless=False, ms_tokens=[self.get_ms_token()], num_sessions=1, sleep_after=3)
    # get video info
    video = video_api.video(url=url)
    video_info = await video.info()

Expected behavior

1. user.info code

• User's profile information json will be get and stored in user_data variable for next step, getting video's information for process.

2. video.info code

• Video information will store in video_info and prepared to process.

Error Trace (if any)

1. user.info code

DATETIME:2025-01-13 09:41:30 : TT_scrape | TikTokAPI error  err = None -> TikTok returned an empty response | traceback=Traceback (most recent call last):
  File "C:\XXX\scrapper.py", line 956, in TT_scrape
    user_data = await user.info()
                ^^^^^^^^^^^^^^^^^
  File "C:\XXX\env\Lib\site-packages\TikTokApi\api\user.py", line 76, in info
    resp = await self.parent.make_request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "C:\XXX\env\Lib\site-packages\TikTokApi\tiktok.py", line 467, in make_request
    raise EmptyResponseException(result, "TikTok returned an empty response")
TikTokApi.exceptions.EmptyResponseException: None -> TikTok returned an empty response

2. video.info code

API Error - None -> TikTok returned an empty response

Desktop:

• OS: Windows Server 2022 Datacenter Azure Edition
• Python Version: 3.11.8
• TikTokApi Version: 6.5.2
• Playwright Version: 1.30.0

Additional context

1. The proxy has been used and get timeout error. (the await page.goto(url) disabled timeout as suggestion in [BUG] - playwright._impl._api_types.TimeoutError: Timeout 30000ms exceeded. #1054 (comment) gets the connection closed exception)

• Code Snippet:

async with TikTokApi() as profile_api:
    await profile_api.create_sessions(headless=False, ms_tokens=[self.get_ms_token()], num_sessions=1, sleep_after=3, proxies=[self.get_proxy_dict()])
    
# proxy dict function
def get_proxy_dict(self):
    '''
    str >> hostname:port:login:passport
    {
        "server": "http://myproxy.com:3128",
        "username": "usr",
        "password": "pwd"
    }
    '''
    
    
    proxy_list = (self.proxy_string).split(":")
    proxy_dict = {
        "server": f"http://{proxy_list[0]}:{proxy_list[1]}",
        "username": proxy_list[2],
        "password": proxy_list[3]
    }
    return proxy_dict

• Error

API Error - Cannot read properties of undefined (reading 'text')
API Error - Timeout 30000ms exceeded.
=========================== logs ===========================
navigating to "https://www.tiktok.com/", waiting until "load"
============================================================

2. Both API call returns same error.
3. The video.info work when you click a video in Playwright browser to solve captcha manually. ( user.info doesn't work even you solve captcha manually)