Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Zammad user messages are summarized with robot icon #3028

Open
svenseeberg opened this issue Jan 7, 2025 · 0 comments
Open

Zammad user messages are summarized with robot icon #3028

svenseeberg opened this issue Jan 7, 2025 · 0 comments
Labels
Bug Something isn't working Chat ready Web Affects the web project

Comments

@svenseeberg
Copy link
Member

Multiple chat messages are summarized with one user icon. If the first message is a an automatic message with a robot icon, then all subsequent messages are visually accredited to the robot, even if it is a human generated message. However, If we have a human generated message, this should be shown as such.

Example
image

To fix the issue, we should show the user icon whenever the automatic_answer attribute changes between 2 messages.

@steffenkleinle steffenkleinle added Bug Something isn't working ready Web Affects the web project Chat and removed Task labels Jan 16, 2025
@steffenkleinle steffenkleinle moved this to Next Up in team-app Jan 16, 2025
@steffenkleinle steffenkleinle added Task Bug Something isn't working ready Web Affects the web project and removed Bug Something isn't working ready Web Affects the web project Task labels Jan 16, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Bug Something isn't working Chat ready Web Affects the web project
Projects
Status: Next Up
Development

No branches or pull requests

2 participants