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Error installing Docker Desktop 4.37.1 (178610) on Windows 11. #14570

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vivamoto opened this issue Feb 3, 2025 · 3 comments
Open

Error installing Docker Desktop 4.37.1 (178610) on Windows 11. #14570

vivamoto opened this issue Feb 3, 2025 · 3 comments
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area/installer status/triage

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@vivamoto
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vivamoto commented Feb 3, 2025

Description

Docker takes a long time during installation and terminates with an error message.

Windows Pro 11
CPU Intel Core 7 13th generation
16GB RAM

Reproduce

  1. Open a command terminal in Windows
  2. run "Docker Desktop Installer.exe" install
  3. Docker takes a long time initializing (verifying package).
  4. The "Configuration" window appears with checkboxes for "Use WSL 2 instead of Hyper-V (recommended)" and "Add shortcut to desktop". Click "Ok" button.
  5. Docker takes a long time installing.
  6. "Installation failed" message.

Expected behavior

The installation should finish without errors.

docker version

Docker not installed. Unable to run docker version.

docker info

Docker not installed. Unable to run docker info.

Diagnostics ID

Unable to get ID.

Additional Info

Installation failed message:

Component Docker.Installer.EnableFeaturesAction failed: Chamada cancelada 
   em Docker.Installer.InstallWorkflow.<DoHandleD4WPackageAsync>d__30.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
   em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   em Docker.Installer.InstallWorkflow.<DoProcessAsync>d__23.MoveNext()

Command prompt log:

>"Docker Desktop Installer.exe" install

C:\Users\vivam\Downloads>-------------------------------------------------------------------------------->8
Version: 4.37.1 (178610)
Sha1:
Started on: 2025/02/03 11:15:00.421
Resources: C:\Users\vivam\Downloads\resources
OS: Windows 10 Pro
Edition: Professional
Id: 2009
Build: 26100
BuildLabName: 26100.1.amd64fre.ge_release.240331-1435
File: C:\Users\vivam\AppData\Local\Docker\install-log.txtsyste
CommandLine: "Docker Desktop Installer.exe"  install
You can send feedback, including this log file, at https://github.com/docker/for-win/issues
[2025-02-03T11:15:00.625358100Z][ManifestAndExistingInstallationLoader][I] No install path specified, looking for default installation registry key
[2025-02-03T11:15:00.632973000Z][Installer][I] No installation found
[2025-02-03T11:15:00.644988000Z][ManifestAndExistingInstallationLoader][I] Not run as admin, relaunching with UAC prompt
-------------------------------------------------------------------------------->8
Version: 4.37.1 (178610)
Sha1:
Started on: 2025/02/03 11:15:05.835
Resources: C:\Users\vivam\Downloads\resources
OS: Windows 10 Pro
Edition: Professional
Id: 2009
Build: 26100
BuildLabName: 26100.1.amd64fre.ge_release.240331-1435
File: C:\ProgramData\DockerDesktop\install-log-admin.txt
CommandLine: "C:\Users\vivam\Downloads\Docker Desktop Installer.exe" "install" -package "res:DockerDesktop" --relaunch-as-admin
You can send feedback, including this log file, at https://github.com/docker/for-win/issues
[2025-02-03T11:15:05.986280800Z][ManifestAndExistingInstallationLoader][I] No install path specified, looking for default installation registry key
[2025-02-03T11:15:05.993938700Z][Installer][I] No installation found
[2025-02-03T11:15:06.123579100Z][InstallWorkflow][I] Using package: res:DockerDesktop
[2025-02-03T11:15:06.124580200Z][InstallWorkflow][I] Downloading
[2025-02-03T11:15:06.777256800Z][InstallWorkflow][I] Extracting manifest
[2025-02-03T11:35:44.883399100Z][InstallWorkflow][I] Manifest found: version=178610, displayVersion=4.37.1, channelUrl=https://desktop-stage.docker.com/win/main/amd64/appcast.xml
[2025-02-03T11:35:44.883399100Z][InstallWorkflow][I] Checking prerequisites
[2025-02-03T11:55:45.000461200Z][InstallWorkflow][I] Prompting for optional features
[2025-02-03T12:04:48.746209800Z][InstallWorkflow][I] Selected backend mode: wsl-2
[2025-02-03T12:04:48.747700200Z][InstallWorkflow][I] Unpacking artifacts
[2025-02-03T12:06:05.705768000Z][InstallWorkflow][I] Deploying component Docker.Installer.CreateGroupAction
[2025-02-03T12:06:05.773285500Z][InstallWorkflow][I] Deploying component Docker.Installer.AddToGroupAction
[2025-02-03T12:06:05.781310300Z][InstallWorkflow][I] Deploying component Docker.Installer.EnableFeaturesAction
[2025-02-03T12:06:05.798849000Z][InstallWorkflow-EnableFeaturesAction][I] Required features: VirtualMachinePlatform, Microsoft-Windows-Subsystem-Linux
[2025-02-03T12:26:45.484044200Z][InstallWorkflow][E] Installation failed System.Exception: Component Docker.Installer.EnableFeaturesAction failed: Chamada cancelada  ---> System.Management.ManagementException: Chamada cancelada
   em System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   em System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   em System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
   em System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
   em System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
   em System.Linq.Enumerable.Any[TSource](IEnumerable`1 source)
   em Docker.Installer.EnableFeaturesAction.GetFeaturesToEnable()
   em Docker.Installer.EnableFeaturesAction.<DoAsync>d__45.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
   em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   em Docker.Installer.InstallWorkflow.<DoHandleD4WPackageAsync>d__30.MoveNext()
   --- Fim do rastreamento de pilha de exceções internas ---
   em Docker.Installer.InstallWorkflow.<DoHandleD4WPackageAsync>d__30.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
   em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   em Docker.Installer.InstallWorkflow.<DoProcessAsync>d__23.MoveNext()
[2025-02-03T12:26:45.579277200Z][InstallWorkflow][I] Rollbacking component Docker.Installer.AddToGroupAction
[2025-02-03T12:26:45.580278800Z][InstallWorkflow][I] Rollbacking component Docker.Installer.CreateGroupAction
[2025-02-03T12:26:45.580278800Z][InstallWorkflow][I] Rollbacking component Docker.Installer.UnpackArtifactsStep
[2025-02-03T12:26:45.597448400Z][FileSystem][I] Deleting C:\Program Files\Docker\Docker
[2025-02-03T12:26:45.830958100Z][FileSystem][I] Deleted C:\Program Files\Docker\Docker successfully
[2025-02-03T12:26:45.830958100Z][InstallWorkflow][I] Rollbacking component Docker.Installer.ExtractManifestStep
[2025-02-03T12:26:45.831958100Z][InstallWorkflow][I] Rollbacking component Docker.Installer.DownloadStep

System information:

Operating System Name Microsoft Windows 11 Pro
Version 10.0. 26100 Build 26100
Other Operating System Description Not Available
Operating System Manufacturer Microsoft Corporation
System Name NOTE-DELL-2024
System Manufacturer Dell Inc.
System Model Inspiron 15 3530
System Type X64-based PC
System SKU 0C31
Processor 13th Gen Intel(R) Core(TM) i7-1355U, 1700 Mhz, 10 Core(s), 12 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.16.0, 11/11/2024
SMBIOS Version 3.6
Embedded Controller Version 1.06
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
Product BaseBoard 0YTDX0
BaseBoard Version A00
Mobile Platform Function
Secure Boot Status Enabled
PCR7 Configuration Assessment Required for Display
Windows Folder C:\WINDOWS
System Folder C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Brazil
Hardware Abstraction Layer Version = "10.0.26100.1"
Username Note-Dell-2024\vivam
Time Zone Brazil Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 2.89 GB
Total Virtual Memory 28.2 GB
Available Virtual Memory 8.84 GB
Paging File Space 12.5 GB
Paging File paging C:\pagefile.sys
Kernel DMA Protection Enabled
Virtualization-Based Security Running
Virtualization-Based Security Required Security Properties
Virtualization-Based Security Available Security Properties Support for Base Virtualization, Secure Boot, DMA Protection, UEFI Code Read-Only, SMM Security Mitigations 1.0, Execution Control Mode Based, APIC Virtualization
Virtualization-Based Security Services Configured Hypervisor-Enforced Code Integrity
Virtualization-Based Security Services Running Hypervisor-Enforced Code Integrity
Enterprise Application Control Policy Enforced
Enterprise Application Control User-Mode Policy Disabled
Automatic Device Encryption Support Assessment Required to Display
A hypervisor has been detected. Resources required for Hyper-V will not be displayed.
@robsonpiere
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Same issue here

@GingerBeardx
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GingerBeardx commented Feb 5, 2025 •
edited
Loading

I am only able to get to the point where the Manifest is being extracted:

Version: 4.37.1 (178610)
Sha1:
Started on: 2025/02/05 02:51:33.827
Resources: C:\Users\egree\Downloads\resources
OS: Windows 10 Home
Edition: Core
Id: 2009
Build: 26100
BuildLabName: 26100.1.amd64fre.ge_release.240331-1435
File: C:\Users\egree\AppData\Local\Docker\install-log.txt
CommandLine: "C:\Users\egree\Downloads\Docker Desktop Installer.exe"
You can send feedback, including this log file, at https://github.com/docker/for-win/issues
[2025-02-05T02:51:33.957592800Z][ManifestAndExistingInstallationLoader][I] No install path specified, looking for default installation registry key
[2025-02-05T02:51:33.962596900Z][Installer][I] No installation found
[2025-02-05T02:51:34.021090000Z][ManifestAndExistingInstallationLoader][I] Not run as admin, relaunching with UAC prompt
-------------------------------------------------------------------------------->8
Version: 4.37.1 (178610)
Sha1:
Started on: 2025/02/05 02:51:39.493
Resources: C:\Users\egree\Downloads\resources
OS: Windows 10 Home
Edition: Core
Id: 2009
Build: 26100
BuildLabName: 26100.1.amd64fre.ge_release.240331-1435
File: C:\ProgramData\DockerDesktop\install-log-admin.txt
CommandLine: "C:\Users\egree\Downloads\Docker Desktop Installer.exe" "install" -package "res:DockerDesktop" --relaunch-as-admin
You can send feedback, including this log file, at https://github.com/docker/for-win/issues
[2025-02-05T02:51:39.626842600Z][ManifestAndExistingInstallationLoader][I] No install path specified, looking for default installation registry key
[2025-02-05T02:51:39.633034100Z][Installer][I] No installation found
[2025-02-05T02:51:39.762232100Z][InstallWorkflow][I] Using package: res:DockerDesktop
[2025-02-05T02:51:39.763232600Z][InstallWorkflow][I] Downloading
[2025-02-05T02:51:40.419490900Z][InstallWorkflow][I] Extracting manifest

@GingerBeardx
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Following up to note that I was able to complete the installation after restarting windows.

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@robsonpiere @GingerBeardx @vivamoto @bsousaa