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Settings won't save #964

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writtenbyk opened this issue Dec 13, 2024 · 4 comments
Open

Settings won't save #964

writtenbyk opened this issue Dec 13, 2024 · 4 comments
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bug Something isn't working

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@writtenbyk
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writtenbyk commented Dec 13, 2024

When I try to customize my Noptin plugin settings, they won't save. For example:

  1. I customize the default success message.
  2. I click "Save Settings."
  3. I receive a "Settings saved" confirmation, but the default success message reverts back to "Thanks for subscribing to our newsletter"

No matter what setting I try to update, it reverts back to factory settings right after I click "Save Settings."

I'm wondering if it has anything to do with the fact that I'm trying things out on a staging website/subdomain? At first I thought there might be a conflict with my security or caching plugins, but I just installed Noptin on the production site and I'm able to update the plugin settings without a hitch.

Thanks in advance for your help!

@writtenbyk writtenbyk added the bug Something isn't working label Dec 13, 2024
@picocodes
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Hi,

If you've enabled REST API cache in your LiteSpeed settings, temporarily disable it and let me know if you can save your settings.

Thanks.

@writtenbyk
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Unfortunately, my settings still aren't saving, womp womp. What's especially confusing to me is that my Hide My WP and LiteSpeed settings are exactly the same on both the staging and production sites, yet my Noptin settings only save on the production site.

Appreciate you! :)

@picocodes
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That is indeed strange @writtenbyk and might be a conflict with a different plugin. Could you send me a list of your active plugins to (support at noptin.com) and I'll try reproducing this on my end?

Thanks.

@writtenbyk
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Will do! I appreciate you taking the time.

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