Kinetiq - Meltwater: Receiving expired TOKENs in the archiving callbacks

[ravibhojani-kinetiq]

Issue Creater Email: Naji Adnan [email protected]

Email Body:
Hi team,

We are observing an increase in the receiving of expired JWT tokens in the
archive callback service since Feb 5th afternoon UTC.

Our logs show that users are being directed to the Kinetiq player at the
time when the token was issued (iat below), which is the beginning of the
24-hour window till the JWT expires.

However, we are receiving the callback after 24 hours after the token has
already expired.

Error log for reference in case this helps investigate:

*Caused by: org.jose4j.jwt.consumer.InvalidJwtException: JWT

(claims->{"documentId":"Fmv5M5EL4uYnUdrekq1_heqDTEU","userId":"647774ab10dcb80008f1f1cb","companyId":"581c85feb3798a22aca7521d","productType":"kinetiq-archiving","exp":1738849104,"iat":1738762704})
rejected due to invalid claims or other invalid content. Additional
details: [[1] The JWT is no longer valid - the evaluation time
NumericDate{1738876792 -> Feb 6, 2025, 9:19:52 PM UTC} is on or after the
Expiration Time (exp=NumericDate{1738849104 -> Feb 6, 2025, 1:38:24 PM
UTC}) claim value.]*

Can you please look into this and let us know if there is a delay at your
end?

Thanks,
Naji

NAJI ADNAN
Engineering Team Lead, Meltwater Berlin

[email protected] | www.meltwater.com
LinkedIn http://de.linkedin.com/pub/naji-adnan/8a/a44/38b | twitter
https://twitter.com/najAdnan

Meltwater – Your friends on the outside.

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