| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2019-06-06 |
IBM Cloud, Activity Tracker, help, support |
cloud-activity-tracker |
{:new_window: target="_blank"} {:shortdesc: .shortdesc} {:screen: .screen} {:pre: .pre} {:table: .aria-labeledby="caption"} {:codeblock: .codeblock} {:tip: .tip} {:download: .download} {:important: .important} {:note: .note} {:deprecated: .deprecated}
{: #gettinghelp}
If you have problems or questions when using the {{site.data.keyword.cloudaccesstraillong}} service in the {{site.data.keyword.cloud_notm}}, you can get help by searching for information or by asking questions through a forum. You can also open a support ticket. {:shortdesc}
{{site.data.keyword.cloudaccesstrailfull}} is deprecated. As of 9 May 2019, you cannot provision new {{site.data.keyword.cloudaccesstrailshort}} instances. Existing premium plan instances are supported until 9 October 2019. To continue monitoring the activity of your {{site.data.keyword.cloud_notm}} account, provision an instance of the {{site.data.keyword.at_full}}. {: deprecated}
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You can check whether the {{site.data.keyword.cloud_notm}} is available by going to the {{site.data.keyword.cloud_notm}} status page{:new_window}.
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You can review the forums to see whether other users ran into the same problem. When using the forums to ask a question, tag your question so that it is seen by the {{site.data.keyword.cloud_notm}} development teams. If you have technical questions about developing or deploying an app with the {{site.data.keyword.cloudaccesstrailshort}} service, post your question on Stack Overflow
{:new_window} and tag your question with ibm-cloud and activity-tracker. -
If you still can't resolve the problem, you can open an IBM support ticket. For information about opening an IBM support ticket, or about support levels and ticket severities, see Getting support.