We suggest you report an incident or error through the SAP Support Portal.
- Log into the SAP Support Portal:
- Open SAP Support Portal.
- Choose Report an Incident. The SAP ONE Support Launchpad opens.
- Perform a search to check whether a similar incident was already reported.
- Choose Contact SAP Support.
- In the Customer Number field, enter the number related to your contract.
- In the S-User ID field, enter your S-user (example: s1234567890). A form opens where you fill in details about the incident.
- Provide incident details
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Select your language, set priority of the incident, and enter a subject. Note that if you set a high or very high priority, you also have to describe the business impact of the incident.
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To help the support team process your issue as fast as possible, please provide the following information in the Description field:
- Subaccount Organization
- Subaccount ID
- Landscape
- System URL
- Login user and password to reproduce the incident
- Reproducible steps
- The response of the system
- The expected results
- Whether the problem occurred after you performed a specific action (and what this action was)
- Did the problem occur on a system different from the productive one (Development, QA)?
- Affected users
- Problem severity. Must the problem be solved urgently? If so, why?
- All available log and trace files
- Relevant screenshots
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From the Installation dropdown list, select HANA CLOUD.
Select the correct installation type (HANA CLOUD), so that the correct support SLA is applied to your case.
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From the System dropdown list, select the affected system.
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From the Component dropdown list, select the component name of the area that fits best to your issue. Selecting the correct component directs your issue to the corresponding support team:
Component
Description
CA-BAS
SAP Business Application Studio issues.
Component
Description
CA-BAS
SAP Business Application Studio issues.
CA-BAS-BLD-HTML5
HTML5 module build - SAP Business Application Studio
CA-BAS- BLD-MTA
Build MTA applications - SAP Business Application Studio
CA-BAS-DPL-ABAP
Deploy to ABAP - SAP Business Application Studio
CA-BAS- DPL-MTA
Deploy MTA applications - SAP Business Application Studio
CA-BAS-RUN-HTML5
Run HTML5 Module - SAP Business Application Studio
CA-BAS-RUN-CFG
Run Configurations view - SAP Business Application Studio
CA-BAS-RUN-CAP
Run CAP application - SAP Business Application Studio
CA-BAS-TPL-FIORI
SAP Fiori project template- SAP Business Application Studio
CA-BAS- TPL-MTA
MTA templates -SAP Business Application Studio
CA-BAS-WS-MNG
Dev space Manager- SAP Business Application Studio
CA-BAS-WS-CTRL
Dev Space Controller- SAP Business Application Studio
CA-BAS-EDT-HTML5
Fiori development (code assist, validations, i18n) - SAP Business Application Studio
CA-BAS-EDT-W5G
Layout Editor (WYSIWYG) - SAP Business Application Studio
CA-BAS-EDT-JAVA
JAVA tools - SAP Business Application Studio
CA-BAS-EDT-MTA
MTA descriptor (
mta.yaml) editorCA-BAS-CNSM
Consume SAP Services - SAP Business Application Studio
CA-BAS-BSC
Basic Tools(npm,GIT) - SAP Business Application Studio
CA-BAS-CF
Cloud Foundary Tools command palette - SAP Business Application Studio
CA-BAS-WIZ
Yeoman-UI generator - SAP Business Application Studio
CA-BAS-FLO
File system, logging, Operator Clusters - SAP Business Application Studio
CA-BAS-MON
Monitoring - SAP Business Application Studio
CA-BAS-AUT
Login, roles, authentication, authorizations- SAP Business Application Studio
CA-BAS-WEX
Extension management- SAP Business Application Studio
CA-BAS-HAN-DPL
HANA Explorer for SAP Business Application Studio
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The reporter details are filled in automatically, but you can also define additional contacts.
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When ready, choose Submit to create the incident.
If you have problems creating and sending an incident, or your ticket is not processed as fast as you need, contact the 24/7 phone hotlines.
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