Q169320

layout	title	permalink
page	Q169320: Connect Using The Modem Option Unavailable in Internet Mail	/kb/169/Q169320/

Q169320: Connect Using The Modem Option Unavailable in Internet Mail

{% raw %}

Article: Q169320
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbnetwork kbtool
Last Modified: 09-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to configure the Internet Mail information service for Windows
Messaging, the Connect Using A Modem option may be unavailable.

CAUSE
=====

This behavior may occur if:

- Dial-Up Networking is not installed.

- You have not created a Dial-Up Networking phone book entry.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Install Dial-Up Networking. If Dial-Up Networking is already installed, skip
  to the next step.

2. Click Start, point to Programs, point to Accessories, and then click Dial-Up
  Networking.

3. When you receive the error message "The phonebook is empty," click OK, and
  then follow the instructions on the screen for creating a new phone book
  entry.

4. Restart your computer.

Additional query words: prodnt
======================================================================
Keywords          : kbnetwork kbtool 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

=============================================================================

{% endraw %}