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Epic: Order Refunds #442

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rhysyngsun opened this issue Feb 25, 2022 · 0 comments
Open
5 tasks done

Epic: Order Refunds #442

rhysyngsun opened this issue Feb 25, 2022 · 0 comments
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@rhysyngsun
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rhysyngsun commented Feb 25, 2022 •
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Questions

  • How are refunds created (e.g. in cybersource?)
    Answer: refunds will be initiated through a customer support ticket, this will then result in a refund being applied in cybersource manually.
  • Should refunds trigger an email notification
    Answer: no, there will already be an active customer support correspondence
  • How are refunds represented in the UI?
    Answer: until we have a full design for this, a textual indication that the order is refunded and the amount that was refunded is adequate
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