You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
We had a missmatch between the THREEPLAY_API_KEY and the THREEPLAY_PROJECT_ID on rc
As a result we uploaded videos to the main account but attempted to download them from the sandbox. Instead of erroring, this created transcript files in s3 which just said “No public media file found for project with the provided params.”. In Studio, it looked like the transcription was successful.
I think this issue only happens when the 3play media id that studio has for a video doesn't have a match in the project at all.
The text was updated successfully, but these errors were encountered:
pdpinch
changed the title
3play returns blank transcripts when we attempt to download a transcript with and incorrect media id
3play returns blank transcripts when we attempt to download a transcript with an incorrect media id
Jan 21, 2022
We had a missmatch between the THREEPLAY_API_KEY and the THREEPLAY_PROJECT_ID on rc
As a result we uploaded videos to the main account but attempted to download them from the sandbox. Instead of erroring, this created transcript files in s3 which just said “No public media file found for project with the provided params.”. In Studio, it looked like the transcription was successful.
I think this issue only happens when the 3play media id that studio has for a video doesn't have a match in the project at all.
The text was updated successfully, but these errors were encountered: