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Cannot execute code against the sandbox.
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Does the course have a connection to the sandbox?
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They should log in to sandbox.neo4j.com in a different tab and sign in with the same credentials they use to sign in to GraphAcademy.
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Do they see the $neo4j prompt in the sandbox window for the course? Sometimes it takes a minute or so for the $neo4j prompt to appear.
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If the Challenge does not validate:
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Did they possibly modify the graph in sandbox.neo4j.com, but possibly the wrong database?
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Are they using the same sandbox instance for 2 courses? This happens when the user is currently going through 2 courses at the same time.
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