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Discord support

Questions that are posted for GraphAcademy are found here:

ou should visit this page daily to ensure that no questions are unanswered.

If there is a particular question that cannot be answered, please use slack to get an answer.

Most common questions

  • Cannot execute code against the sandbox.

    • Does the course have a connection to the sandbox?

      • They should log in to sandbox.neo4j.com in a different tab and sign in with the same credentials they use to sign in to GraphAcademy.

        • Do they see the $neo4j prompt in the sandbox window for the course? Sometimes it takes a minute or so for the $neo4j prompt to appear.

  • If the Challenge does not validate:

    • Did they possibly modify the graph in sandbox.neo4j.com, but possibly the wrong database?

    • Are they using the same sandbox instance for 2 courses? This happens when the user is currently going through 2 courses at the same time.

Sandboxes per course

Cypher Fundamentals: movies Modeling Fundamentals, Importing CSV Data into Neo4j: blank Cypher Intermediate Queries, Indexes and Constraints, app-* courses: recommendations