Tag team with Adam to make sure all questions that come in to [email protected]. Reply to all to make sure Adam sees what has been answered.
The most common questions:
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Certification says pending
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Ask them to unenroll in the certification and re-enroll.
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Could not order t-shirt
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Ask for more details. Check printful to see if the order is in the system: https://www.printful.com/dashboard/default/orders
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Did not receive t-shirt
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Refer to Alexander Erdl
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Typo/unclear in course
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Fix the course content if it is wrong or unclear
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Cannot see badges in GraphAcademy
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User may have signed in with more than one type of credentials
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Ask user for old/new credentials and use a variation of the Cypher to combine accounts (transfer-user.adoc).
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Need to change email
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Ask user to create a new GraphAcademy account with the new email and send the old/new credentials.
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Ask user for old/new credentials and use a variation of the Cypher to combine accounts (transfer-user.adoc).
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