API request for pre-recorded runs endlessly

[ks233ever]

Hey all - deepgram ran fine earlier today in a python script I have. Now whenever I try and run dg_client.transcription.prerecorded() or sync_precorded(), it just runs endlessly. Looking at the UI dashboard, it hasn't received any requests from me. When I upload this same clip via the UI it has no issue finishing within a minute or so. Is the API down?

[SandraRodgers]

Hi @ks233ever ,

I just tested this to see if I would get a similar problem, but I didn't. I ran dg_client.transcription.prerecorded(file) and I received a transcription back.

You said the script worked before, so I assume it's nothing wrong with your code. Could you please try again and then let me know if you still have a problem?

You might also try running a CURL request just to test that it's the API or your API key that is the problem rather than the script. If it doesn't work with the CURL request then I would think it has to do with your API key. If that's the case, I can ask the team to look into it if you give me your projectID.

curl --request POST \
  --url 'https://api.deepgram.com/v1/listen' \
  --header 'Authorization: Token <YOUR_DEEPGRAM_API_KEY>' \
  --header "Content-Type: audio/wav" \
  --data-binary <FILENAME> \

Let me know if it is still not working for you and I'll do what I can to help.

Sandra

[ks233ever]

Project ID: 6c95c004-edaa-4bc2-9197-97996b7922fa

Letting the below code run eventually returns the traceback shown. Note: after writing the file, if I send it to S3, then download it from S3, and run the remaining code, it suddenly works

with open(f"./downloads/response.mp3", "wb") as f:
                f.write(mp3_file.content)

# if i send the above created file to s3 then download from s3 the following block suddenly works
# otherwise gives error

dg_client = Deepgram(api_key)
    with open("./downloads/response.mp3", 'rb') as audio:
        source = {'buffer': audio, 'mimetype': 'audio/mpeg'}
        response = dg_client.transcription.sync_prerecorded(source, {'summarize':True, 'detect_entities':True, 'utterances':True})

SSLEOFError                               Traceback (most recent call last)
File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:1348, in AbstractHTTPHandler.do_open(self, http_class, req, **http_conn_args)
   1347 try:
-> 1348     h.request(req.get_method(), req.selector, req.data, headers,
   1349               encode_chunked=req.has_header('Transfer-encoding'))
   1350 except OSError as err: # timeout error

File /opt/anaconda3/envs/radiocentral/lib/python3.10/http/client.py:1283, in HTTPConnection.request(self, method, url, body, headers, encode_chunked)
   1282 """Send a complete request to the server."""
-> 1283 self._send_request(method, url, body, headers, encode_chunked)

File /opt/anaconda3/envs/radiocentral/lib/python3.10/http/client.py:1329, in HTTPConnection._send_request(self, method, url, body, headers, encode_chunked)
   1328     body = _encode(body, 'body')
-> 1329 self.endheaders(body, encode_chunked=encode_chunked)

File /opt/anaconda3/envs/radiocentral/lib/python3.10/http/client.py:1278, in HTTPConnection.endheaders(self, message_body, encode_chunked)
   1277     raise CannotSendHeader()
-> 1278 self._send_output(message_body, encode_chunked=encode_chunked)

File /opt/anaconda3/envs/radiocentral/lib/python3.10/http/client.py:1077, in HTTPConnection._send_output(self, message_body, encode_chunked)
   1075         chunk = f'{len(chunk):X}\r\n'.encode('ascii') + chunk \
   1076             + b'\r\n'
-> 1077     self.send(chunk)
   1079 if encode_chunked and self._http_vsn == 11:
   1080     # end chunked transfer

File /opt/anaconda3/envs/radiocentral/lib/python3.10/http/client.py:999, in HTTPConnection.send(self, data)
    998 try:
--> 999     self.sock.sendall(data)
   1000 except TypeError:

File /opt/anaconda3/envs/radiocentral/lib/python3.10/ssl.py:1237, in SSLSocket.sendall(self, data, flags)
   1236 while count < amount:
-> 1237     v = self.send(byte_view[count:])
   1238     count += v

File /opt/anaconda3/envs/radiocentral/lib/python3.10/ssl.py:1206, in SSLSocket.send(self, data, flags)
   1203         raise ValueError(
   1204             "non-zero flags not allowed in calls to send() on %s" %
   1205             self.__class__)
-> 1206     return self._sslobj.write(data)
   1207 else:

SSLEOFError: EOF occurred in violation of protocol (_ssl.c:2426)

During handling of the above exception, another exception occurred:

URLError                                  Traceback (most recent call last)
File /opt/anaconda3/envs/radiocentral/lib/python3.10/site-packages/deepgram/_utils.py:139, in _sync_request.<locals>.attempt()
    138 try:
--> 139     with urllib.request.urlopen(req) as resp:
    140         content = resp.read().strip()

File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:216, in urlopen(url, data, timeout, cafile, capath, cadefault, context)
    215     opener = _opener
--> 216 return opener.open(url, data, timeout)

File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:519, in OpenerDirector.open(self, fullurl, data, timeout)
    518 sys.audit('urllib.Request', req.full_url, req.data, req.headers, req.get_method())
--> 519 response = self._open(req, data)
    521 # post-process response

File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:536, in OpenerDirector._open(self, req, data)
    535 protocol = req.type
--> 536 result = self._call_chain(self.handle_open, protocol, protocol +
    537                           '_open', req)
    538 if result:

File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:496, in OpenerDirector._call_chain(self, chain, kind, meth_name, *args)
    495 func = getattr(handler, meth_name)
--> 496 result = func(*args)
    497 if result is not None:

File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:1391, in HTTPSHandler.https_open(self, req)
   1390 def https_open(self, req):
-> 1391     return self.do_open(http.client.HTTPSConnection, req,
   1392         context=self._context, check_hostname=self._check_hostname)

File /opt/anaconda3/envs/radiocentral/lib/python3.10/urllib/request.py:1351, in AbstractHTTPHandler.do_open(self, http_class, req, **http_conn_args)
   1350 except OSError as err: # timeout error
-> 1351     raise URLError(err)
   1352 r = h.getresponse()

URLError: <urlopen error EOF occurred in violation of protocol (_ssl.c:2426)>

During handling of the above exception, another exception occurred:

AttributeError                            Traceback (most recent call last)
Cell In[8], line 2
      1 for show in podcasts:
----> 2     download_podcasts(show)

Cell In[7], line 32, in download_podcasts(show)
     29 print('success')
     31 # Transcribe and Segment
---> 32 transcribe_segment_podcast(dt, show, title)

Cell In[5], line 6, in transcribe_segment_podcast(dt, show, title)
      3 print('sending file to transcribe')
      5 # run async
----> 6 resp = main()
      7 time.sleep(1)
      9 trans = resp['results']['channels'][0]['alternatives'][0]['transcript']

Cell In[6], line 5, in main()
      3 with open("./downloads/response.mp3", 'rb') as audio:
      4     source = {'buffer': audio, 'mimetype': 'audio/mpeg'}
----> 5     response = dg_client.transcription.sync_prerecorded(source, {'summarize':True, 'detect_entities':True, 'utterances':True})

File /opt/anaconda3/envs/radiocentral/lib/python3.10/site-packages/deepgram/transcription.py:355, in Transcription.sync_prerecorded(self, source, options, **kwargs)
    353     options = {}
    354 full_options = cast(PrerecordedOptions, {**options, **kwargs})
--> 355 return SyncPrerecordedTranscription(
    356     self.options, full_options
    357 )(source)

File /opt/anaconda3/envs/radiocentral/lib/python3.10/site-packages/deepgram/transcription.py:111, in SyncPrerecordedTranscription.__call__(self, source)
    106 payload = cast(
    107     Union[bytes, Dict],
    108     source.get('buffer', {'url': source.get('url')})
    109 )
    110 content_type = cast(str, source.get('mimetype', 'application/json'))
--> 111 return _sync_request(
    112     f'{self._root}{_make_query_string(self.transcription_options)}',
    113     self.options, method='POST', payload=payload,
    114     headers={'Content-Type': content_type}
    115 )

File /opt/anaconda3/envs/radiocentral/lib/python3.10/site-packages/deepgram/_utils.py:153, in _sync_request(path, options, method, payload, headers)
    151 while tries > 0:
    152     try:
--> 153         return attempt()
    154     except urllib.error.URLError as exc:
    155         if isinstance(payload, io.IOBase):

File /opt/anaconda3/envs/radiocentral/lib/python3.10/site-packages/deepgram/_utils.py:148, in _sync_request.<locals>.attempt()
    146         return body
    147 except urllib.error.URLError as exc:
--> 148     raise (Exception(f'DG: {exc}') if exc.status < 500 else exc)

AttributeError: 'URLError' object has no attribute 'status'

[ks233ever]

hey all - the issue was you have to include model and tier into the options you pass api

so {'summarize':True, 'detect_entities':True, 'utterances':True} won't work

had to do { "punctuate": True, "model": "general", "tier": "nova", "language": "en-US", 'summarize':True, 'utterances':True }