Nova getting 403 Forbidden

[marosjev-cde]

Which Deepgram product are you using?

Deepgram API

Details

Hello,

I would like to ask if I am making some kind of mistake somewhere while using Nova model for transcribing a prerecorded audio file.

line 98: <class ‘Exception’> - DG: 403, message=‘Forbidden’, url=URL(‘https://api.deepgram.com/v1/listen?diarize=true&punctuate=true&tier=nova&model=general’)

When using base or enhanced tier, I have no problems.

Thank you.

Best,
Maros J

If you are making a request to the Deepgram API, what is the full Deepgram URL you are making a request to?

https://api.deepgram.com/v1/listen?diarize=true&punctuate=true&tier=nova&model=general

If you are making a request to the Deepgram API and have a request ID, please paste it below:

No response

If possible, please attach your code or paste it into the text box.

No response

If possible, please attach an example audio file to reproduce the issue.

No response

[jjmaldonis]

Hi Maros, that's very strange, those query parameters should not result in a permission denied error.

I have two questions that will help track this down:

1. Do you have a sales contract with Deepgram?
2. Do you know when you created your account?

[marosjev-cde]

Hello Jason,

1. I am using free version at the moment for some bench-marking.
2. February 2023

[marosjev-cde]

Hello Jason,

I also tried to run it on playground but got the similar error in there:

err_code: "UNAUTHORIZED_METHOD_TIER_REQUESTED"
err_msg: "Project does not have access to the requested processing method or model tier."
request_id: "7af2660b-23ef-4dfa-99ee-6085a1926d42"

Is there a limitation that Nova tier is only allowed for premium users?

[jjmaldonis]

We resolved this over email so I'm going to close this discussion.