I am getting a weird unknown error while processing a .mp4 file

[rushabtated4]

Which Deepgram product are you using?

Deepgram API

Details

Hi, while processing a mp4 file, it just shows pending for sometime and then the status changes to unknown and the call fails

If you are making a request to the Deepgram API, what is the full Deepgram URL you are making a request to?

POST /v1/listen?model=general&tier=base&detect_language=true&punctuate=true&diarize=true&smart_format=true&callback=https%3A%2F%2Fpodcastsapp.bubbleapps.io%2Fapi%2F1.1%2Fwf%2Fdeepgram&paragraphs=true&detect_topics=true

If you are making a request to the Deepgram API and have a request ID, please paste it below:

ab7c058b-b6d4-4578-aeb8-26d5dd6d6290

If possible, please attach your code or paste it into the text box.

No response

If possible, please attach an example audio file to reproduce the issue.

No response

[jkroll-deepgram]

Hi @rushabtated4, thanks for reporting this issue, and I'm sorry it's causing you trouble. This is a known issue that affects a small number of requests, and we are investigating a root cause. I recommend retrying these requests that do not return a response in a timely manner.