From e0eef4ce2ab80d5657c90e97e33feca175db9ec1 Mon Sep 17 00:00:00 2001 From: Rachel Whitton Date: Tue, 6 Aug 2024 16:26:07 -0500 Subject: [PATCH 1/2] First pass at monthly maint doc --- source/content/monthly-maintenance.md | 24 ++++++++++++++++++++++++ 1 file changed, 24 insertions(+) create mode 100644 source/content/monthly-maintenance.md diff --git a/source/content/monthly-maintenance.md b/source/content/monthly-maintenance.md new file mode 100644 index 0000000000..ca0fa5b688 --- /dev/null +++ b/source/content/monthly-maintenance.md @@ -0,0 +1,24 @@ +--- +title: Monthly Platform Maintenance +description: Understand Pantheon's monthly maintenance schedule and policy. +contributors: [rachelwhitton] +contenttype: [doc] +reviewed: 2024-08-15 +--- + +Pantheon uses monthly maintenance windows to perform essential updates and improvements to the platform’s software and infrastructure. This hour-long window will not impact site visitors or site availability. Access to the Pantheon Dashboard and workflows may experience temporary interruptions. + +## Schedule +The following schedule is used to perform monthly platform maintenance: + +* **Frequency**: Monthly +* **Day**: Second Tuesday of each month +* **Time**: 6 PM to 7 PM Pacific Time +* **Duration**: 1 hour + +### Communication and Support +An update on the [Status page](https://status.pantheon.io/) will be posted on the first Thursday of each month to alert you about upcoming maintenance the following Tuesday. At the same time, the Dashboard will feature a banner about the upcoming maintenance. If no maintenance is required for a given month, no status page will be posted. + +When necessary, we will leverage the same window to perform maintenance that may impact live sites. In these cases, we will provide notice at least 30 days before the window. + +If you have any questions during scheduled maintenance windows, please [contact support](/guides/support/contact-support/). From b934381f9ec942e94efe9d81e1cd4d9741d8cd88 Mon Sep 17 00:00:00 2001 From: Rachel Whitton Date: Thu, 8 Aug 2024 11:04:20 -0500 Subject: [PATCH 2/2] Update reviewed date --- source/content/monthly-maintenance.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/source/content/monthly-maintenance.md b/source/content/monthly-maintenance.md index ca0fa5b688..f431d7fe46 100644 --- a/source/content/monthly-maintenance.md +++ b/source/content/monthly-maintenance.md @@ -3,7 +3,7 @@ title: Monthly Platform Maintenance description: Understand Pantheon's monthly maintenance schedule and policy. contributors: [rachelwhitton] contenttype: [doc] -reviewed: 2024-08-15 +reviewed: 2024-08-08 --- Pantheon uses monthly maintenance windows to perform essential updates and improvements to the platform’s software and infrastructure. This hour-long window will not impact site visitors or site availability. Access to the Pantheon Dashboard and workflows may experience temporary interruptions. @@ -19,6 +19,6 @@ The following schedule is used to perform monthly platform maintenance: ### Communication and Support An update on the [Status page](https://status.pantheon.io/) will be posted on the first Thursday of each month to alert you about upcoming maintenance the following Tuesday. At the same time, the Dashboard will feature a banner about the upcoming maintenance. If no maintenance is required for a given month, no status page will be posted. -When necessary, we will leverage the same window to perform maintenance that may impact live sites. In these cases, we will provide notice at least 30 days before the window. +When necessary, we will leverage the same window to perform maintenance that may impact live sites. In these cases, we will notify you at least 30 days before the maintenance window. If you have any questions during scheduled maintenance windows, please [contact support](/guides/support/contact-support/).