Incident management system integration

Overview

Now Hatohol aims to become the hub among various system management softwares, not only system monitoring tools but also job management tools, incident management tools, log management tools and so on. See also http://www.hatohol.org/about/ (written in Japanese).

About incident management tools, we are planning following features:

• Posts tickets to them automatically when focused events are occured.
• Consolidates monitoring information and the ticket information.
• Update the ticket status automatically when it's needed.

At the first step Hatohol supports Redmine as the incident management system.

Schedule

Hatohol 14.06

Implement basic features (done: issue #194).

• Post tickets automatically when focused events are occured.
• Show links of posted tickets on the events page.
• Provide a simple setting method (as a part of hatohol-config-db-creator).

Hatohol 14.09

Usage (Hatohol 14.06)