Incident management system integration

Overview

Now Hatohol aims to become the hub among various system management softwares, not only system monitoring tools but also job management tools, incident management tools, log management tools and so on. See also http://www.hatohol.org/about/ (written in Japanese).

About incident management tools, we are planning following features:

• Post tickets to them automatically when focused events are occured.
• Consolidate monitoring information and the ticket information.
• Update the ticket status automatically when it's needed.

At the first step Hatohol supports Redmine as the incident management system to integrate.

Schedule

Hatohol 14.06

Implement basic features: Done (issue #194)

• Support Redmine.
• Post tickets automatically when focused events are occured.
• Show links of posted tickets on the events page.
• Provide a simple setting method (as a part of hatohol-config-db-creator).

Hatohol 14.09

Implement most planning features:

• Enable to configure options from Hatohol client (mid-july).
• Synchronize various statuses of posted tickets with the incident management system.
• Enable to change statuses of posted issues from Hatohol.
• Enable to create tickets from Hatohol manually (for unfocued events).
• Show issue information on the triggers page.
• Add priority mechanism for IssueSender action.
• Resolve obstructions against supporting HA configuration. For example ticket information is currently stored to the local cache DB, it shall be an obstruction for such usage.

Hatohol 14.12 or later

• Introduce plugin mechanism to support various incident management tools.

Usage (Hatohol 14.06)