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[BUG] USB drive or file error #4368

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BixlerVDL opened this issue Dec 26, 2024 · 5 comments
Open

[BUG] USB drive or file error #4368

BixlerVDL opened this issue Dec 26, 2024 · 5 comments
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bug Something isn't working.

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@BixlerVDL
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Printer model

Prusa XL

Firmware version

6.1.3

Upgrades and modifications

No response

Printing from...

Prusa connect

Describe the bug

Occasionally our Prusa XL printers get the USB file drive error.
Once a printer is in this state, you have to press the knob and then you can press reprint to start the print that was intended to be printed.
To get the printer out of the error state, the error can only be acknowledged on the printer, not remotely.
It would be best if the error does not appear in the first place, but if it does it would be good if the error can be acknowledged remotely. Because now I can't print if I am away and the printers are giving the error.

We are using the USB sticks that came with the printer, there are only 8 BGCODE files on the USB stick.

How to reproduce

Occasionally our Prusa XL printers get the USB file drive error.
Once a printer is in this state, you have to press the knob and then you can press reprint to start the print that was intended to be printed.
To get the printer out of the error state, the error can only be acknowledged on the printer, not remotely.

Expected behavior

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Files

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@BixlerVDL BixlerVDL added the bug Something isn't working. label Dec 26, 2024
@CZDanol
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CZDanol commented Jan 2, 2025

Hello, this should be fixed in 6.2.0

@FSXLiveriesdotcom
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Hello, this should be fixed in 6.2.0

I already tested **6.2.0-alpha1 ** and for last couple of months testing 6.2.0_Alpha2.
While I'm finally able to resume the print which wasn't always possible before Alpha1, issue is still there.

@CZDanol
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CZDanol commented Jan 4, 2025

@FSXLiveriesdotcom I see, please describe your problem a bit more then. So:

  1. You are still occasionally getting an USB error?
  2. Are you able to resume every time?
  3. Do you have to do anything to resume, or is it enough to just press the button?
  4. Can the resume by done through the Connect, or do you have to do it manually?

@FSXLiveriesdotcom
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Yes. Let me give you a big picture maybe.

The error started to occur in 6.1.4 or maybe one version before, to be honest I do not remember anymore.
First several times I was able to resume the process by reinserting the USB stick.
Then another several times reinserting the drive did not help. Printer recognized the fact drive was re-plugged but error persisted and there was no way to resume the print.
At that point I installed 6.2.0_Alpha1 and shortly after Alpha2. Until yesterday everything worked like a charm. I was able to do >24h print without any problems.
Few weeks passed and yesterday error occurred once again. I was able to resume it by reinserting drive again. . It paused at 35% of 9h print.
In case of previous errors when I was able to resume it, I had to reinsert the drive. Pressing button alone never worked.

I do not use Connect at all.
It happened with several drives from different brands.

@CZDanol
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CZDanol commented Jan 6, 2025

@FSXLiveriesdotcom thanks, so on 6.2.0-alpha2, this only happened to you once so far, right? And pressing the button didn't help, you had to reinsert the drive?

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3 participants