Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Account recovery request #5411

Open
3 tasks done
MarioKrenn6240 opened this issue Jan 6, 2025 · 3 comments
Open
3 tasks done

Account recovery request #5411

MarioKrenn6240 opened this issue Jan 6, 2025 · 3 comments
Labels
account-recovery Users needing assistance with account recovery

Comments

@MarioKrenn6240
Copy link

MarioKrenn6240 commented Jan 6, 2025

PyPI Username

MarioKrenn

Reason for request

I lost access to my primary email address (dont work at that university anymore).

  • I still have 2FA, username & password.
  • I still have 7 out of 8 recovery codes and the pypi token, but it seems I cannot use them to change my primary email. (In contrary to what i have to click below in order to create this issue)

Can you please instead make my gmail addresse as the primary addresse? Thank you.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@MarioKrenn6240 MarioKrenn6240 added the account-recovery Users needing assistance with account recovery label Jan 6, 2025
@Thespi-Brain
Copy link

Hi @MarioKrenn6240,

Since we do have an account verification as due diligence before we can update your email, please contact [email protected] with your preferred email address and reference this link (#5411). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this to Awaiting Response in Account Recovery Jan 8, 2025
@Thespi-Brain Thespi-Brain added status: awaiting response Needs more information before proceeding and removed status: awaiting response Needs more information before proceeding labels Jan 8, 2025
@Thespi-Brain
Copy link

Hi @MarioKrenn6240,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jan 9, 2025
@MarioKrenn6240
Copy link
Author

Thank you, i replied to the mail.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
account-recovery Users needing assistance with account recovery
Projects
Status: Verification in Process
Development

No branches or pull requests

2 participants