Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Account recovery request #5419

Closed
3 tasks done
MaurizioPilia opened this issue Jan 7, 2025 · 2 comments
Closed
3 tasks done

Account recovery request #5419

MaurizioPilia opened this issue Jan 7, 2025 · 2 comments
Labels
account-recovery Users needing assistance with account recovery

Comments

@MaurizioPilia
Copy link

PyPI Username

mpilia

Reason for request

Hello PyPI Support,

I hope you’re doing well. I’m writing to request help recovering my PyPI account because my device that provided 2FA codes was stolen. I can no longer generate the required verification codes to access my account.

Could you please assist me with the necessary steps to securely reset my 2FA setup or regain account access? I’m committed to following the Python community values and appreciate your guidance in resolving this matter.

Thank you for your time and understanding. If you need any additional information from me, please let me know.

Sincerely,
Maurizio Pilia

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@MaurizioPilia MaurizioPilia added the account-recovery Users needing assistance with account recovery label Jan 7, 2025
@Thespi-Brain
Copy link

Hi @MaurizioPilia,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain moved this from New/Triage to Verification in Process in Account Recovery Jan 13, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery Jan 13, 2025
@Thespi-Brain
Copy link

Hi @MaurizioPilia,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Jan 15, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
account-recovery Users needing assistance with account recovery
Projects
Status: Complete
Development

No branches or pull requests

3 participants
@Thespi-Brain @MaurizioPilia and others