From 45c8505be34a09a23ce56572855c01d897699450 Mon Sep 17 00:00:00 2001 From: Louis Abel Date: Tue, 23 Jan 2024 02:41:18 -0700 Subject: [PATCH] add support page --- docs/rocky/bugs.md | 3 +++ docs/rocky/support.md | 36 ++++++++++++++++++++++++++++++++++++ 2 files changed, 39 insertions(+) create mode 100644 docs/rocky/support.md diff --git a/docs/rocky/bugs.md b/docs/rocky/bugs.md index 66a077edf..fe59abd97 100644 --- a/docs/rocky/bugs.md +++ b/docs/rocky/bugs.md @@ -17,6 +17,9 @@ When reporting bugs, ensure you have read the [Bug Tracker Guidelines](../guidel !!! note You may be asked to reproduce the issue on Red Hat Enterprise Linux. If the issue is reproducible on RHEL, you are encouraged to also open a bug report at the [Red Hat Jira](https://issues.redhat.com). The assignee on your bug report can do this for you also if you wish. +!!! note + The bug tracker is not meant for general support questions. Do not be surprised if a maintainer closes the bug report immediately if it's found to be a general support question rather than an actual bug report. + ### RFE (Request for Enhancement) Requests for Enhancements to packages[^1] are typically handled at the [Bug Tracker](https://bugs.rockylinux.org). In some cases, this may not apply. A Special Interest Group may ask that an RFE be submitted elsewhere. See the SIG section later in this page. diff --git a/docs/rocky/support.md b/docs/rocky/support.md new file mode 100644 index 000000000..fc0c56cd9 --- /dev/null +++ b/docs/rocky/support.md @@ -0,0 +1,36 @@ +--- +title: Getting Community Help & Support +--- + +The Rocky Linux Project has several places where users can find community support, depending on the nature of issue. + +## Rocky Linux (core distribution) + +Core distribution community support can be obtained at the following locations: + +* [Mattermost](https://chat.rockylinux.org/rocky-linux/channels/town-square) +* [IRC (Libera)](https://libera.chat) (`#rockylinux`) +* [Forums](https://forums.rockylinux.org/c/general/6) +* [Reddit](https://reddit.com/r/rockylinux) +* [Mailing List](https://lists.resf.org) + +## Rocky Linux Infrastructure and Services + +Rocky Linux Infrastructure have responsibility over several areas. Support or questions can be asked at any of the following: + +* [Mattermost](https://chat.rockylinux.org/rocky-linux/channels/infrastructure) +* [IRC (Libera)](https://libera.chat) (`#rockylinux-infra`) +* [Forums](https://forums.rockylinux.org/c/infrastructure/5) + +However, Infrastructure and Services encourages issues and requests to be submitted to their [Infrastructure Meta](https://git.resf.org/infrastructure/meta/issues) tracker. + +## Rocky Linux Special Interest Groups (SIG) + +Each Special Interest Group has a channel on Mattermost. You are encouraged to join Mattermost and search for the relevant channel. Some examples are below. + +* [SIG/AltArch](https://chat.rockylinux.org/rocky-linux/channels/altarch) +* [SIG/Kernel](https://chat.rockylinux.org/rocky-linux/channels/sig-kernel) + +Some groups have places on the forums as well, though they may have low traffic. + +* [SIG/AltArch](https://forums.rockylinux.org/c/sig/altarch/60)