Tap to Pay Screen Auto-Rotation Behavior on Android 14 vs Android 13

[Numan6141]

Summary

We’ve observed a difference in behavior with the Tap to Pay screen when using the Stripe Terminal SDK (v4.1.0) on a tablet:

• On Android 14: The Tap to Pay screen automatically rotates to landscape.
• On Android 13: The Tap to Pay screen does not auto-rotate and remains in portrait mode.

This inconsistency raises the question of whether the auto-rotation behavior on Android 14 is expected or if it’s related to a compatibility issue with the SDK on this version of Android.

Could you confirm if this behavior is intended? If not, is there a workaround or fix we should apply to ensure a consistent experience across both Android versions?

Looking forward to your response.

Android version

Android 14 vs Android 13

Impacted devices (Android devices or readers)

Chinese Tablet (10inch)

SDK version

4.1.0

[surfing-chriso]

@patrick-stripe @fred-stripe I am experiencing the same issue. Tablet manufacturer is Hosoton. Tablet is 14" H104. Tried SDK versions 4.1.0, 3.8.0 with some custom ux. Application presented in portrait mode but the application rotates to landscape upon activation of the tap to pay screen. SDK version 3.2.1 works fine with no rotation but I require the custom ux modifications enabled in 3.8.0+.

Your help would be appreciated.

Thank you