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Identify UI/UX related problems with the tipline #146

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dennyabrain opened this issue Jan 8, 2025 · 0 comments
Open

Identify UI/UX related problems with the tipline #146

dennyabrain opened this issue Jan 8, 2025 · 0 comments
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@dennyabrain
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dennyabrain commented Jan 8, 2025

We've identified following UX related issues that need to be fixed to better engage/retain tipline users.

  1. People coming to the tipline from the ad often use the pre-written question "Can I learn more about your business?"
    These get an automated response of "⚠️The Deepfakes Analysis Unit tipline is only for audio and video."

  2. Many people send audio notes asking about the tipline, which gets counted as a genuine audio post and get forwarded to the dashboard.

  3. Simplify the wall of text in multiple languages by a language agnostic video

  4. Many users are not going beyond the first two questions. We Could show the educational content to them in a last ditch effort to get them to engage with the tipline? These educational content could have a cta of sending video to the tipline

  5. Highlight DAU's credentials and trust worthiness prominently

@dennyabrain dennyabrain added the level:feature An issue that describes a feature (initiative>feature>ticket) label Jan 8, 2025
@dennyabrain dennyabrain moved this to Todo in 2025 Q1 Jan 8, 2025
@dennyabrain dennyabrain changed the title Identify Doable Improvements Identify UI/UX related problems with the tipline Jan 9, 2025
@dennyabrain dennyabrain moved this from Todo to In Progress in 2025 Q1 Jan 10, 2025
@dennyabrain dennyabrain removed the level:feature An issue that describes a feature (initiative>feature>ticket) label Jan 17, 2025
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