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index.html
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<!doctype html>
<html class="no-js" lang="">
<head>
<meta charset="utf-8">
<meta http-equiv="x-ua-compatible" content="ie=edge">
<title>通话组件测试</title>
<meta name="description" content="">
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="stylesheet" type="text/css" href="./css/callcenter-component.css">
<style type="text/css">
table {
border: 1px;
border-collapse: collapse;
border-spacing: 0;
}
table th {
border: 1px solid #ddd;
padding: 5px;
text-align: center;
}
table tbody td {
border: 1px solid #ddd;
text-align: center;
}
</style>
</head>
<body>
<table>
<caption>
历史弹屏
</caption>
<thead>
<tr>
<th>客户号码</th>
<th>通话类型</th>
<th>客服姓名</th>
<th>客服ID</th>
<th>来源队列</th>
<th>通话记录ID</th>
<th>归属地</th>
<th>振铃时间</th>
<th>Call ID</th>
<th>IVR变量</th>
<th>是否挂断</th>
</tr>
</thead>
<tbody id="screen-pop-history">
</tbody>
</table>
<p>
<button onclick="destroyCallComponent();">销毁通话组件</button>
<button onclick="createCallComponent();">创建通话组件</button>
</p>
<h3>修改客服状态</h3>
<div>
<button onclick="setWorkStatus('idle');">空闲</button>
<button onclick="setWorkStatus('busy');">忙碌</button>
<button onclick="setWorkStatus('resting');">小休</button>
<button onclick="setWorkStatus('offline');">离线</button>
</div>
<h3>修改客服在线方式</h3>
<div>
<button onclick="setWorkingWay('fixed_voip_online');">IP话机</button>
<button onclick="setWorkingWay('phone_online');">手机</button>
<button onclick="setWorkingWay('voip_online');">网页电话</button>
</div>
<h3>修改中继号</h3>
<div>
<p>获取中继号时,务必保持initdata接口初始化成功,未成功时只有一个id为null的默认项</p>
<input id="call_number_id" placeholder="中继号ID"/>
<button onclick="getCallNumbers();">获取中继号</button>
<button onclick="setupDefaultNumber();">修改中继号</button>
</div>
<h3>保持/取回 通话</h3>
<div>
<button onclick="holdCallSelect();">保持通话</button>
<button onclick="recoveryCallSelect();">取回通话</button>
</div>
<h3>测试外呼接口</h3>
<div>
<input placeholder="请输入号码" id="phone-number-input"/>
<input placeholder="请输入业务id" id="biz_id"/>
<button
onclick="makeCall(document.getElementById('phone-number-input').value, document.getElementById('biz_id').value);">
拨打
</button>
</div>
<h3>接听与挂断</h3>
<div>
<button onclick="callComp.answer();">接听</button>
<button onclick="callComp.hangup();">挂断</button>
</div>
<h3>高级通话</h3>
<input id="agent_id" placeholder="客服ID"/>
<div>
<button onclick="transfer();">转接</button>
<button onclick="startConsult();">咨询</button>
<button onclick="stopConsult();">结束咨询</button>
<button onclick="startThreeWayCalling();">三方</button>
<button onclick="transferAfterConsult();">咨询后转接</button>
<button onclick="threeWayCallingAfterConsult();">咨询后三方</button>
<button onclick="transferAfterThreeWayCalling();">三方后转接</button>
</div>
<h3>转接IVR</h3>
<input id="node_id" placeholder="节点id"/>
<select id="type">
<option value="agent_hold">转接后等待</option>
<option value="agent_hangup">转接后挂机</option>
</select>
<div>
<button onclick="startIvrCalling();">转接ivr</button>
</div>
<h3>测试自动外呼任务客户号码组存储</h3>
<div>
<button onclick="getAutomaticCallNumGroup();">测试</button>
</div>
<h3>监控-修改客服状态</h3>
<input id="monitor_workStatus_id" placeholder="客服ID"/>
<div>
<button onclick="setMonitorWorkStatus('idle');">空闲</button>
<button onclick="setMonitorWorkStatus('busy');">忙碌</button>
<button onclick="setMonitorWorkStatus('offline');">离线</button>
</div>
<div>
<p>如果在小休的的输入框中,输入了自定义小休的id那么切换到自定义小休的状态</p>
<input id="resting_id" placeholder="小休ID"/>
<button onclick="setMonitorWorkStatus('resting');">小休</button>
</div>
<h3>监控-切换客服在线方式</h3>
<input id="monitor_workingWay_id" placeholder="客服ID"/>
<div>
<button onclick="setMonitorAgentWorkWay('fixed_voip_online');">IP话机</button>
<button onclick="setMonitorAgentWorkWay('phone_online');">手机</button>
<button onclick="setMonitorAgentWorkWay('voip_online');">网页电话</button>
</div>
<h3>监控-高级通话</h3>
<input id="monitor_agent_id" placeholder="客服ID"/>
<div>
<button onclick="monitorAgentListening();">监听</button>
<button onclick="monitorAgentInterpose();">强插</button>
<button onclick="monitorAgentSubstitute();">拦截</button>
</div>
<script src="./js/callcenter-component.js"></script>
<script src="./js/call-api.js"></script>
<script>
var token = 'xxxxx';
var subDomain = 'xxxxxx';
var onTokenExpired = function(callback) {
setTimeout(function() {
callback('xxxx');
}, 1000);
};
window.callAPI.tokenInit(
token,
subDomain,
onTokenExpired
);
var tbody = document.getElementById('screen-pop-history');
function createCallComponent() {
if (window.callComp && !window.callComp.isDestroyed) {
return;
}
window.callComp = new UdeskCallcenterComponent({
container: document.body,
token: token, // 客服token
subDomain: subDomain, // 您在udesk注册的二级域名,例如您的udesk域名是sample.udesk.cn,则此处填写sample
showManualScreenPop: true,
movable: true,
onScreenPop: function(conversation) {
var tr = document.createElement('tr');
tr.innerHTML =
'<td><a href="javascript:;" onclick="makeCall(\'' + conversation.customer_phone_number + '\')">' +
conversation.customer_phone_number + '</a></td>' + //客户电话
'<td>' + conversation.call_type + '</td>' + //呼入、呼出
'<td>' + conversation.agent_name + '</td>' + //客服姓名
'<td>' + conversation.agent_id + '</td>' + //客服ID
'<td>' + (conversation.queue_name || '') + '</td>' + //队列，仅呼入有值，呼出值为null
'<td>' + conversation.conversation_id + '</td>' + //conversation_id
'<td>' + conversation.customer_phone_location + '</td>' + //客户手机号归属地
'<td>' + conversation.ring_time + '</td>' + //振铃时间
'<td>' + conversation.call_id + '</td>' + //call_id
'<td>' + conversation.ivr_variables + '</td>' + //ivr_variables
'<td id="' + conversation.conversation_id + '"></td>';
if (tbody.hasChildNodes()) {
tbody.insertBefore(tr, tbody.childNodes[0]);
} else {
tbody.append(tr);
}
},
onHangup: function(conversation) {
document.getElementById(conversation.conversation_id).innerText = '已挂断';
console.log('hangup', conversation);
},
onWorkStatusChange: function(status) {
console.log('客服当前状态:' + status);
},
onWorkWayChange: function(way) {
console.log('客服当前在线方式:' + way);
},
onDropCall: function(res) {
console.log('挂断结果：' + res.error_message);
},
onTransferResult: function(res) {
console.log('转接结果', JSON.stringify(res));
},
onConsultResult: function(res) {
console.log('咨询结果', JSON.stringify(res));
},
onThreeWayCallingResult: function(res) {
console.log('三方结果', JSON.stringify(res));
},
onTokenExpired: onTokenExpired,
onIvrCallResult: function(res) {
console.log('ivr转回结果', JSON.stringify(res));
},
onResumeAgentResult: function(res) {
console.log('ivr转回结果', JSON.stringify(res));
},
onTalking: function(conversation) {
console.log('talking', conversation);
},
onRinging: function(conversation) {
console.log('ringing', conversation);
},
onSoftPhoneRegistered: function() {
console.log('软电话已注册');
},
onSoftPhoneUnregistered: function() {
console.log('软电话已注销');
}
// onInitSuccess: function() {
// console.log('初始化成功');
// },
// onInitFailure: function() {
// console.log('初始化失败');
// }
});
}
function makeCall(phone_number, biz_id) {
callComp.makeCall(phone_number, {biz_id: biz_id}, function() {
console.log('外呼成功');
}, function() {
console.log('外呼失败');
});
}
function destroyCallComponent() {
window.callComp.destroy();
window.callComp = null;
}
function setWorkStatus(status) {
if (window.callComp) {
window.callComp.setWorkStatus(status, function() {
console.log('修改状态成功');
}, function() {
console.log('修改状态失败');
});
}
}
function holdCallSelect() {
var targetId = document.getElementById('agent_id').value;
if (window.callComp) {
window.callComp.holdCallSelect(function() {
console.log('正在保持通话...');
}, function(res) {
alert(JSON.stringify(res));
});
} else {
alert('请先创建通话组件');
}
}
function recoveryCallSelect() {
var targetId = document.getElementById('agent_id').value;
if (window.callComp) {
window.callComp.recoveryCallSelect(function() {
console.log('正在取回通话...');
}, function(res) {
alert(JSON.stringify(res));
});
} else {
alert('请先创建通话组件');
}
}
function transfer() {
var targetId = document.getElementById('agent_id').value;
if (window.callComp) {
window.callComp.transfer(targetId, function() {
console.log('正在尝试转接...');
}, function(res) {
alert(JSON.stringify(res));
});
} else {
alert('请先创建通话组件');
}
}
function startConsult() {
var targetId = document.getElementById('agent_id').value;
if (window.callComp) {
window.callComp.startConsult(targetId, function() {
console.log('正在尝试咨询...');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function stopConsult() {
if (window.callComp) {
window.callComp.stopConsult(function() {
console.log('正在结束咨询...');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function startThreeWayCalling() {
var targetId = document.getElementById('agent_id').value;
if (window.callComp) {
window.callComp.startThreeWayCalling(targetId, function() {
console.log('正在尝试发起三方通话...');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function startIvrCalling() {
var targetId = document.getElementById('node_id').value;
var type = document.getElementById('type').value;
var node = {
transfer_mode: type,
id: targetId
};
if (window.callComp) {
window.callComp.startIvrCalling(node, function() {
console.log('正在尝试转接ivr...');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function setWorkingWay(workingWay) {
if (callComp) {
callComp.setWorkingWay(workingWay, function() {
console.log('正在尝试修改客服在线方式');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function setupDefaultNumber() {
var callNumberId = document.getElementById('call_number_id').value;
if (callComp) {
callComp.setupDefaultNumber(callNumberId, function(res) {
console.log('正在尝试修改中继号');
alert(JSON.stringify(res));
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function getAutomaticCallNumGroup() {
if (callComp) {
var cc_ad_task = callComp.getAutomaticCallNumGroup();
if (cc_ad_task) {
alert(JSON.stringify(cc_ad_task));
} else {
alert('还没有储存自动外呼任务的客户号码组');
}
}
}
function getCallNumbers() {
if (callComp) {
var call_numbers = callComp.getCallNumbers();
alert(JSON.stringify(call_numbers));
}
}
function setMonitorWorkStatus(agent_work_state) {
if (callComp && callAPI) {
var resting_id = document.getElementById('resting_id').value;
var anget_id = document.getElementById('monitor_workStatus_id').value;
if (agent_work_state === 'resting' && resting_id.length !== 0) {
callAPI.setMonitorWorkRestingStatus(anget_id, resting_id, function() {
console.log('正在尝试修改其他客服状态');
}, function(res) {
alert(JSON.stringify(res));
});
} else {
callAPI.setMonitorWorkStatus(anget_id, agent_work_state, function() {
console.log('正在尝试修改其他客服状态');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
}
function setMonitorAgentWorkWay(agent_work_way) {
if (callComp && callAPI) {
var anget_id = document.getElementById('monitor_workingWay_id').value;
callAPI.setMonitorAgentWorkWay(anget_id, agent_work_way, function() {
console.log('正在尝试修改其他客服设备状态');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function monitorAgentListening() {
if (callComp && callAPI) {
var agent_id = document.getElementById('monitor_agent_id').value;
callAPI.monitorAgentListening(agent_id, function() {
console.log('正在尝试监听');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function monitorAgentInterpose() {
if (callComp && callAPI) {
var agent_id = document.getElementById('monitor_agent_id').value;
callAPI.monitorAgentInterpose(agent_id, function() {
console.log('正在尝试强插');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function monitorAgentSubstitute() {
if (callComp && callAPI) {
var agent_id = document.getElementById('monitor_agent_id').value;
callAPI.monitorAgentSubstitute(agent_id, function() {
console.log('正在尝试拦截');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function transferAfterConsult() {
if (callComp) {
var agent_id = document.getElementById('agent_id').value;
callComp.transferAfterConsult(agent_id, function() {
console.log('正在转接');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function threeWayCallingAfterConsult() {
if (callComp) {
var agent_id = document.getElementById('agent_id').value;
callComp.threeWayCallingAfterConsult(agent_id, function() {
console.log('正在转接');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
function transferAfterThreeWayCalling() {
if (callComp) {
var agent_id = document.getElementById('agent_id').value;
callComp.transferAfterThreeWayCalling(agent_id, function() {
console.log('正在转接');
}, function(res) {
alert(JSON.stringify(res));
});
}
}
</script>
</body>
</html>