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Shiny server error #435

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shmilyanna99 opened this issue Mar 23, 2024 · 7 comments
Open

Shiny server error #435

shmilyanna99 opened this issue Mar 23, 2024 · 7 comments

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@shmilyanna99
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Hi, I am a new starter to AccessMod.
When I imported the road data it got frozen, then it shows below as error and I can't find my project or start a new project anymore.
Why?
Screenshot 2024-03-22 221452
Screenshot 2024-03-22 222849

@fxi
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fxi commented Mar 23, 2024

Hello,

Thanks for reporting this.

It could be related to those issues : #399 #403 or #220

In short, it could be an old version of AccessMod and an upgrade to the latest version could solve the issue. Clearing the browser cache could also help.

If not, please report the AccessMod product your are using : AccessMod Desktop, AccessMod VirtualBox or the docker image directly, and the version number, the latest being 5.8.2-alpha.2

@shmilyanna99
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I updated to the latest version and cleared the browser cache and it didn't work.
I am using AccessMod virtual Box.

@shmilyanna99
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Now I downloaded the AccessMod Desktop running on docker, it shows error as:
Screenshot 2024-03-23 223851

@fxi
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fxi commented Mar 25, 2024

Could you please provide additional details? Specifically, we need the version of AccessMod you're using. You can find this information in the "About" menu within the AccessMod Desktop, and either in the Settings panel or the left panel directly in the interface.

Desktop :

image

Left panel :

am_version_vm

Settings :

image

@shmilyanna99
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shmilyanna99 commented Mar 25, 2024 via email

@shmilyanna99
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Screenshot 2024-03-25 102548
Screenshot 2024-03-25 102753
Screenshot 2024-03-25 102823

@fxi
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fxi commented Apr 24, 2024

There are probably multiple issues mixed here, but it looks like a system issue. Probably.

Make sure there is enough disk space on your computer ( see the screenshot I've provided, showing disk usage ).

For AccessMod Desktop, you can try to reset the database location and choose "Docker Volume".

image image

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