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<!DOCTYPE html>
<html lang="en">
<head>
<title>Soft Keys</title>
<meta charset="utf-8">
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<body>
<header>
<a href="/"><img src="images/logo.svg" alt=""></a>
<h2><<span>proxy</span>></h2><h1><span>USECALLMANAGER</span>.nz</h1><h2></<span>proxy</span>></h2>
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</nav>
<article>
<h1>Soft Keys</h1>
Soft keys control what features are available on the row of keys below the phone's screen based on the current call state. File is specified by <<code class="tag">softKeyFile</code>> in <a href="sepmac-cnf-xml.html#softKeyFile">SEPMAC.cnf.xml</a>. <b>Note</b>: Some phone models do not support certain soft keys and those features may instead be available as <a href="line-keys-xml.html">Line Keys</a>.<br>
<br>
The <b>8961</b>, <b>9951</b> and <b>9971</b> models use the <a href="feature-policy-xml.html">Feature Policy</a> to determine what features are available instead unless <<code class="tag">softKeyControl</code>> is enabled. <b>Note</b>: For models that have dedicated <code class="literal">Transfer</code>, <code class="literal">Conference</code>, <code class="literal">Hold</code> and <code class="literal">EndCall</code> keys those features are also controlled using soft key definitions.<br>
<br>
<code class="prettify lang-xml"><softKeyCfg>
<versionStamp>a92f70b3-6320-46f1-bf5e-bc9f59b66daf</versionStamp>
<typeSoftKey></code>
<br>
<h2 id="Undefined">Undefined <a href="#Undefined" title="Link">link</a></h2>
Undefined or empty soft key, must have a <code class="literal">keyID</code> of <code class="literal">Undefined</code> or <code class="literal">Null</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Undefined">
<tag>0</tag>
<eventID>0</eventID>
<helpID>0</helpID>
</softKeyDef></code>
<br>
<h2 id="Redial">Redial <a href="#Redial" title="Link">link</a></h2>
Redials last number dialed.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Redial">
<tag>1</tag>
<eventID>1</eventID>
<helpID>301</helpID>
</softKeyDef></code>
<br>
<h2 id="NewCall">NewCall <a href="#NewCall" title="Link">link</a></h2>
Make a new outgoing call.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="NewCall">
<tag>2</tag>
<eventID>2</eventID>
<helpID>302</helpID>
</softKeyDef></code>
<br>
<h2 id="Hold">Hold <a href="#Hold" title="Link">link</a></h2>
Place the currently selected call on hold.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Hold">
<tag>3</tag>
<eventID>3</eventID>
<helpID>303</helpID>
</softKeyDef></code>
<br>
<h2 id="Transfer">Transfer <a href="#Transfer" title="Link">link</a></h2>
Transfer the currently selected call. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Transfer">
<tag>4</tag>
<eventID>4</eventID>
<helpID>304</helpID>
</softKeyDef></code>
<br>
<h2 id="CFwdAll">CFwdAll <a href="#CFwdAll" title="Link">link</a></h2>
Sets or removes the current call-forwarding target. The phone make a call to <code class="literal">x-cisco-serviceuri-cfwdall-XXX</code> where <code class="literal">XXX</code> is replaced by the forwarding target dialed by the user. The phone will make a call to <code class="literal">x-cisco-serviceuri-cfwdall</code> when clearing the forwarding target. See <a href="extensions-conf.html#cfwdall">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="CFwdAll">
<tag>5</tag>
<eventID>5</eventID>
<helpID>305</helpID>
</softKeyDef></code>
<br>
<h2 id="Backspace"><< <a href="#Backspace" title="Link">link</a></h2>
Backspace (delete) over a digit you have dialed.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="&lt;&lt;">
<tag>8</tag>
<eventID>8</eventID>
<helpID>308</helpID>
</softKeyDef></code>
<br>
<h2 id="EndCall">EndCall <a href="#EndCall" title="Link">link</a></h2>
End the currently selected call.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="EndCall">
<tag>9</tag>
<eventID>9</eventID>
<helpID>309</helpID>
</softKeyDef></code>
<br>
<h2 id="Resume">Resume <a href="#Resume" title="Link">link</a></h2>
Retrieve a call you previously placed on hold.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Resume">
<tag>10</tag>
<eventID>10</eventID>
<helpID>310</helpID>
</softKeyDef></code>
<br>
<h2 id="Answer">Answer <a href="#Answer" title="Link">link</a></h2>
Answer the currently selected ringing call.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Answer">
<tag>11</tag>
<eventID>11</eventID>
<helpID>311</helpID>
</softKeyDef></code>
<br>
<h2 id="Confrn">Confrn <a href="#Confrn" title="Link">link</a></h2>
Start a new ad-hoc conference. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Confrn">
<tag>13</tag>
<eventID>13</eventID>
<helpID>313</helpID>
</softKeyDef></code>
<br>
<h2 id="Park">Park <a href="#Park" title="Link">link</a></h2>
Park the currently selected call.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Park">
<tag>14</tag>
<eventID>14</eventID>
<helpID>314</helpID>
</softKeyDef></code>
<br>
<h2 id="Join">Join <a href="#Join" title="Link">link</a></h2>
Join the list of selected calls together into a conference. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Join">
<tag>15</tag>
<eventID>15</eventID>
<helpID>315</helpID>
</softKeyDef></code>
<br>
<h2 id="MeetMe">MeetMe <a href="#MeetMe" title="Link">link</a></h2>
Create a meetme conference. The phone will make a call to extension <code class="literal">x-cisco-serviceuri-meetme-XXX</code> where <code class="literal">XXX</code> is replaced with the meetme number dialed by the user. See <a href="extensions-conf.html#meetme">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="MeetMe">
<tag>16</tag>
<eventID>16</eventID>
<helpID>316</helpID>
</softKeyDef></code>
<br>
<h2 id="PickUp">PickUp <a href="#PickUp" title="Link">link</a></h2>
Pick-up a the oldest ringing call on one of the phones in you call group. The phone will make a call to extension <code class="literal">x-cisco-serviceuri-pickup</code>. See <a href="extensions-conf.html#pickup">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="PickUp">
<tag>17</tag>
<eventID>17</eventID>
<helpID>317</helpID>
</softKeyDef></code>
<br>
<h2 id="GPickUp">GPickUp <a href="#GPickUp" title="Link">link</a></h2>
Pick-up the oldest ringing call in a specified call group. The phone will make a call to extension <code class="literal">x-cisco-serviceuri-gickup-XXX</code> where <code class="literal">XXX</code> is replaced with the group number dialed by the user.See <a href="extensions-conf.html#gpickup">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="GPickUp">
<tag>18</tag>
<eventID>18</eventID>
<helpID>318</helpID>
</softKeyDef></code>
<br>
<h2 id="RmLstC">RmLstC <a href="#RmLstC" title="Link">link</a></h2>
Remove last participant added to the selected ad-hoc conference. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="RmLstC">
<tag>57</tag>
<eventID>19</eventID>
<helpID>319</helpID>
</softKeyDef></code>
<br>
<h2 id="CallBack">CallBack <a href="#CallBack" title="Link">link</a></h2>
Activate a call-back for the current outgoing call. Phone will notify you when the extension becomes available. You need to have a <a href="ring-list-xml.html">ring-tone</a> named <code class="literal">Callback.raw</code> to get an audible notification.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="CallBack">
<tag>65</tag>
<eventID>20</eventID>
<helpID>320</helpID>
</softKeyDef></code>
<br>
<h2 id="DND">DND <a href="#DND" title="Link">link</a></h2>
Set or remove Do Not Disturb presence status. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="DND">
<tag>63</tag>
<eventID>69</eventID>
<helpID>369</helpID>
</softKeyDef></code>
<br>
<h2 id="QRT">QRT <a href="#QRT" title="Link">link</a></h2>
Quality reporting tool, indicates that Asterisk should log RTP statistics when the call finishes. <<code class="tag">callStats</code>> must be set to <code class="literal">true</code> in <a href="sepmac-cnf-xml.html#callStats">SEPMAC.cnf.xml</a>.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="QRT">
<tag>75</tag>
<eventID>22</eventID>
<helpID>322</helpID>
</softKeyDef></code>
<br>
<h2 id="MCID">MCID <a href="#MCID" title="Link">link</a></h2>
Identify and log the current call as being malicious.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="MCID">
<tag>76</tag>
<eventID>27</eventID>
<helpID>327</helpID>
</softKeyDef></code>
<br>
<h2 id="Select">Select <a href="#Select" title="Link">link</a></h2>
Add or remove the currently selected call to the list of calls to be joined together into a conference. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Select">
<tag>78</tag>
<eventID>29</eventID>
<helpID>329</helpID>
</softKeyDef></code>
<br>
<h2 id="ConfList">ConfList <a href="#ConfList" title="Link">link</a></h2>
Provide a list participants in the currently selected ad-hoc conference. Participants can be muted/un-muted by pressing <code class="literal">Mute</code> or removed by pressing <code class="literal">Remove</code>. Participants that are muted have their caller ID prefixed with a <code class="literal">-</code> (minus) and those that are talking are prefixed with a <code class="literal">+</code> (plus).<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="ConfList">
<tag>79</tag>
<eventID>30</eventID>
<helpID>330</helpID>
</softKeyDef></code>
<br>
<h2 id="iDivert">iDivert <a href="#iDivert" title="Link">link</a></h2>
Diverts a ringing call on your phone by sending a busy signal or sends a call to <code class="literal">idivert</code> extension if the call is connected. See <a href="extensions-conf.html#idivert">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="iDivert">
<tag>80</tag>
<eventID>31</eventID>
<helpID>331</helpID>
</softKeyDef></code>
<br>
<h2 id="OPickUp">OPickUp <a href="#OPickUp" title="Link">link</a></h2>
Pick-up the oldest ringing on a phone in your other pickup group. The phone will make a call to extension <code class="literal">x-cisco-serviceuri-opickup</code>. See <a href="extensions-conf.html#opickup">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="OPickUp">
<tag>91</tag>
<eventID>34</eventID>
<helpID>334</helpID>
</softKeyDef></code>
<br>
<h2 id="HLog">HLog <a href="#HLog" title="Link">link</a></h2>
Login or Logout from the hunt group. <b>7900</b> series only.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="HLog">
<tag>92</tag>
<eventID>35</eventID>
<helpID>335</helpID>
</softKeyDef></code>
<br>
<h2 id="AbbrDial">AbbrDial <a href="#AbbrDial" title="Link">link</a></h2>
Use abbreviated (speed) dialing. The phone will make a call to extension <code class="literal">x-cisco-serviceuri-abbrdial-XXX</code> where <code class="literal">XXX</code> is replaced with the number dialed by the user. See <a href="extensions-conf.html#abbrdial">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="AbbrDial">
<tag>7740</tag>
<eventID>71</eventID>
<helpID>371</helpID>
</softKeyDef></code>
<br>
<h2 id="Record">Record <a href="#Record" title="Link">link</a></h2>
Record the currently selected call, the separate inbound and outbound audio streams of the call duplicated on the phone and sent to the <code class="literal">record</code> extension. See <a href="extensions-conf.html#record">Dialplan Extensions</a> for an example.<br>
<br>
<code class="prettify lang-xml"> <softKeyDef keyID="Record">
<tag>7747</tag>
<eventID>74</eventID>
<helpID>374</helpID>
</softKeyDef>
</typeSoftKey>
<softKeySets></code>
<br>
<h2 id="softKeySet">softKeySet <a href="#softKeySet" title="Link">link</a></h2>
Specify what soft keys to display in a call state. There is a maximum of <code class="literal">16</code> soft keys for each state.<br>
<br>
<h2 id="On-Hook">On Hook <a href="#On-Hook" title="Link">link</a></h2>
Valid soft keys are <code class="literal">Redial</code>, <code class="literal">NewCall</code> (mandatory), <code class="literal">DND</code>, <code class="literal">CFwdALL</code>, <code class="literal">HLog</code>, <code class="literal">PickUp</code>, <code class="literal">GPickUp</code>, <code class="literal">OPickUp</code>, <code class="literal">CallBack</code>, <code class="literal">MeetMe</code>, <code class="literal">QRT</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="On Hook">
<softKey keyID="Redial" />
<softKey keyID="NewCall" />
<softKey keyID="DND" />
<softKey keyID="CFwdAll" />
</softKeySet></code>
<br>
<h2 id="Off-Hook">Off Hook <a href="#Off-Hook" title="Link">link</a></h2>
Valid soft keys are <code class="literal">Redial</code>, <code class="literal">EndCall</code>, <code class="literal">DND</code>, <code class="literal">CFwdALL</code>, <code class="literal">HLog</code>, <code class="literal">PickUp</code>, <code class="literal">GPickUp</code>, <code class="literal">OPickUp</code>, <code class="literal">AbbrDial</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Off Hook">
<softKey keyID="Redial" />
<softKey keyID="EndCall" />
<softKey keyID="PickUp" />
</softKeySet></code>
<br>
<h2 id="Off-Hook-With-Feature">Off Hook With Feature <a href="#Off-Hook-With-Feature" title="Link">link</a></h2>
Valid soft keys are <code class="literal">Redial</code>, <code class="literal">EndCall</code>, <code class="literal">DND</code>, <code class="literal">AbbrDial</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Off Hook With Feature">
<softKey keyID="Redial" />
<softKey keyID="EndCall" />
</softKeySet></code>
<br>
<h2 id="Digits-After-First">Digits After First <a href="#Digits-After-First" title="Link">link</a></h2>
Valid soft keys are <code class="literal">EndCall</code>, <code class="literal"><<</code> (mandatory), <code class="literal">DND</code>, <code class="literal">AbbrDial</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Digits After First">
<softKey keyid="&lt;&lt;" />
<softKey keyID="EndCall" />
</softKeySet></code>
<br>
<h2 id="Ring-Out">Ring Out <a href="#Ring-Out" title="Link">link</a></h2>
Valid soft keys are <code class="literal">EndCall</code>, <code class="literal">DND</code>, <code class="literal">CallBack</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Ring Out">
<softKey keyID="Undefined" />
<softKey keyID="EndCall" />
</softKeySet></code>
<br>
<h2 id="Connected">Connected <a href="#Connected" title="Link">link</a></h2>
Valid soft keys are <code class="literal">Hold</code>, <code class="literal">EndCall</code> (mandatory), <code class="literal">Transfer</code>, <code class="literal">Park</code>, <code class="literal">Confrn</code>, <code class="literal">ConfList</code>, <code class="literal">RmLstC</code>, <code class="literal">Record</code>, <code class="literal">iDivert</code>, <code class="literal">DND</code>, <code class="literal">HLog</code>, <code class="literal">QRT</code>, <code class="literal">MCID</code>, <code class="literal">Select</code>, <code class="literal">Join</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Connected">
<softKey keyID="Hold" />
<softKey keyID="EndCall" />
<softKey keyID="Transfer" />
<softKey keyID="Confrn" />
<softKey keyID="ConfList" />
<softKey keyID="Park" />
</softKeySet></code>
<br>
<h2 id="Connected-No-Feature">Connected No Feature <a href="#Connected-No-Feature" title="Link">link</a></h2>
Valid soft keys are <code class="literal">EndCall</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Connected No Feature">
<softKey keyID="Undefined" />
<softKey keyID="EndCall" />
</softKeySet></code>
<br>
<h2 id="Connected-Transfer">Connected Transfer <a href="#Connected-Transfer" title="Link">link</a></h2>
Valid soft keys are <code class="literal">EndCall</code>, <code class="literal">Transfer</code> (mandatory), <code class="literal">CallBack</code>, <code class="literal">QRT</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Connected Transfer">
<softKey keyID="Undefined" />
<softKey keyID="EndCall" />
<softKey keyID="Transfer" />
</softKeySet></code>
<br>
<h2 id="Connected-Conference">Connected Conference <a href="#Connected-Conference" title="Link">link</a></h2>
Valid soft keys are <code class="literal">EndCall</code>, <code class="literal">Confrn</code> (mandatory), <code class="literal">DND</code>, <code class="literal">QRT</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Connected Conference">
<softKey keyID="Undefined" />
<softKey keyID="EndCall" />
<softKey keyID="Confrn" />
</softKeySet></code>
<br>
<h2 id="On-Hold">On Hold <a href="#On-Hold" title="Link">link</a></h2>
Valid soft keys are <code class="literal">Resume</code> (mandatory), <code class="literal">NewCall</code>, <code class="literal">iDivert</code>, <code class="literal">DND</code>, <code class="literal">Select</code>, <code class="literal">Join</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="On Hold">
<softKey keyID="Resume" />
<softKey keyID="NewCall" />
</softKeySet></code>
<br>
<h2 id="Ring-In">Ring In <a href="#Ring-In" title="Link">link</a></h2>
Valid soft keys are <code class="literal">Answer</code>, <code class="literal">iDivert</code>, <code class="literal">DND</code> and <code class="literal">Undefined</code>.<br>
<br>
<code class="prettify lang-xml"> <softKeySet id="Ring In">
<softKey keyID="Answer" />
<softKey keyID="iDivert" />
<softKey keyID="DND" />
</softKeySet>
<softKeySet id="Remote In Use" />
</softKeySets>
</softKeyCfg></code>
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