Disappearing Messages

[kundankarna1994]

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I'm submitting a ...

• bug report
• support request => Please do not submit support request here, see note at the top of this template.

What is the current behavior?

A user starts a conversation and with the conversation:started event conversation with updated with certain metadata. On certain condition the user's message will disappear.

Disappearing message steps:

1. User starts a conversation
2. Users sends a message ( example : Hello)
3. Conversation Started Event is triggered.
4. Conversation is updated with metadata.
5. Repeat Steps 1 to 2 as fast as you can.
6. Hello message will disappear.

Duplicate message in conversation:

1. User starts a conversation
2. Users sends a message ( example : Hello)
3. Repeat steps 1 and 2 as fast as you can.
4. Conversation will show two Hello.

Disappearing message demo
Duplicate message demo

What is the expected behavior?
Conversation message not to disappear or show twice randomly and properly sync.

Please tell us about your environment:

• Delivery method: [npm]
• Version : 5.5.8
• Browser: : all
• OS: macOs 14.2.1

Debug Status
We found out that after we run the following code to update the smooch conversation with certain metadata.

const conversation = await Smooch.updateConversation(id,{data});

Smooch is returning empty messages in the conversation object.