queue qol

RocketChat · Oct 18, 2023 · 119f568 · 119f568
1 parent b48d63b
commit 119f568
Showing 1 changed file with 3 additions and 0 deletions.
diff --git a/apps/meteor/app/livechat/server/lib/QueueManager.ts b/apps/meteor/app/livechat/server/lib/QueueManager.ts
@@ -24,6 +24,9 @@ export const queueInquiry = async (inquiry: ILivechatInquiryRecord, defaultAgent
 	const room = await LivechatRooms.findOneById(inquiry.rid, { projection: { v: 1 } });
 	if (!room || !(await Omnichannel.isRoomEnabled(room))) {
 		logger.error({ msg: 'MAC limit reached, not routing inquiry', inquiry });
+		// We'll queue these inquiries so when new license is applied, they just start rolling again
+		// Minimizing disruption
+		await saveQueueInquiry(inquiry);
 		return;
 	}
 	const dbInquiry = await LivechatInquiry.findOneById(inquiry._id);