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Update .changeset/eight-humans-sip.md
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Co-authored-by: Matheus Barbosa Silva <[email protected]>
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KevLehman and matheusbsilva137 authored Jan 16, 2025
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"@rocket.chat/meteor": patch
"@rocket.chat/i18n": patch
"@rocket.chat/rest-typings": patch
"@rocket.chat/meteor": minor
"@rocket.chat/i18n": minor
"@rocket.chat/rest-typings": minor
---

Allows agents and managers to close Omnichannel rooms that for some reason ended up in a bad state. This "bad state" could be a room that appears open but it's closed. Now, the endpoint `livechat/room.closeByUser` will accept an optional `forceClose` parameter that will allow users to bypass most state checks we do on rooms and perform the room closing again so its state can be recovered.

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