Clarify support statement #34
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Christoph and I are both confused by the term "SUSE Marketplace listings". What does this encompass? When I search for SUSE products in the Discover products section of the AWS Marketplace, it lists everything, including 1p products. But that's not the ones we are talking about.
But I don't deny "Priority Support" is confusing. When Christoph wrote this, and he has a lot more experience with what Support SUSE offers than I do, there was a real thing called SUSE Priority Support that was L1/L2 from SUSE and 24x7. However, I cannot find anything we publish on that other than what's in the Public Cloud guide and here where it implies Priority is the same as Premium.
For PAYG listings we have 2 types of listings. One where we sell through the CSP and one where SUSE is the seller of record, i.e. we list the product. In the first case the CSP is responsible for L1 & L2 support, in the latter case SUSE covers the full support. Clarify this by changing the wording.
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This has always been confusing to me. But based on what you said, I go to the AWS Marketplace, search for products that SUSE publishes, and that's literally everything. What Christoph was calling out in his table were things that would get L1 and L2 support from suse, like Rancher Prime and SUMa payg. So your list is much broader. But if you can straighten us out about this we would be eternally grateful |
For PAYG listings we have 2 types of listings. One where we sell through the CSP and one where SUSE is the seller of record, i.e. we list the product. In the first case the CSP is responsible for L1 & L2 support, in the latter case SUSE covers the full support. Clarify this by changing the wording.