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Original file line number | Diff line number | Diff line change |
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--- | ||
layout: default | ||
title: "Cake Pay Web" | ||
title: "FAQ" | ||
parent: Cake Pay | ||
--- | ||
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# Cake Pay Web | ||
# FAQ | ||
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## Contacting Support | ||
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If you need to contact Cake Pay support, please email [[email protected]](mailto:[email protected]). | ||
If you need to contact Cake Pay support, please use the live chat from the website or within Cake Wallet. | ||
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Please clearly indicate that the support request is related to Cake Pay Web. | ||
Alternatively you can email support requests to [[email protected]](mailto:[email protected]). | ||
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YOU MUST CONTACT US FROM THE **SAME** EMAIL THAT YOU USED TO MAKE AN ACCOUNT. | ||
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## Refund Requests | ||
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If you need to make a Cake Pay **Web** refund request, please email [[email protected]](mailto:[email protected]). | ||
If you need to make a Cake Pay refund request, please use the live chat from the website or within Cake Wallet. | ||
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Alternatively, you can email refund requests to [[email protected]](mailto:[email protected]). | ||
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Cake Pay support should reach out (only from an `@cakewallet.com` or `@cakepay.com` email address) if they need more information. Keep an eye on the email you used for Cake Pay. | ||
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Cake Pay Web only issues refunds in select cases. | ||
Cake Pay only issues refunds in select cases. | ||
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## How long does it take to receive a gift card? | ||
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Most merchant cards will arrive within 1 hour, but it can take 1 business day or longer in rare cases. Make sure to save your order ID to get faster support! | ||
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## Can Cake Pay Web be used outside of the United States? | ||
## Can Cake Pay be used outside of the United States? | ||
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Yes! Cake Pay supports dozens of countries, and the country can be changed from the dropdown on the left side of the website on https://buy.cakepay.com | ||
Please note the variety of cards and available stock will differ per country. | ||
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@@ -41,7 +43,7 @@ Depending on the merchant terms, you may need to provide other information to re | |
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## How can I bring up a code again? | ||
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Cake Pay Web redemption codes are only provided by email. Check your email to get the code. | ||
Cake Pay redemption codes are only provided by email. Check your email to get the code. | ||
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## How do I recover an unused code? | ||
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@@ -53,19 +55,19 @@ Some products require you activate the item on another website because of variou | |
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## What fees are there? | ||
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Cake Pay Web products are sold at face value. | ||
Cake Pay products are sold at face value. | ||
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## Are there any limits? | ||
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Yes, there are limits. A single user can purchase a maximum of $3,000 per day and $10,000 per month. You may run into other limits, and limits are subject to change. If you need higher limits, please [email Cake Pay support](mailto:[email protected]). | ||
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## Why is Cake Wallet showing a slightly different fiat value than the Cake Pay invoice amount? | ||
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Cake Wallet uses a different fiat API endpoint than the Cake Pay Web endpoint. This can lead to small (<1%) differences in prices shown. For non-USD denominated products, the spread may be a little larger because we buy the cards in USD, and there is thus an implied spread that Cake must pay between USD and the other fiat asset. Always make sure to send the exact amount of cryptocurrency specified for the invoice. Cake Pay uses extremely competitive market rates for crypto/USD. | ||
Cake Wallet uses a different fiat API endpoint than the Cake Pay endpoint. This can lead to small (<1%) differences in prices shown. For non-USD denominated products, the spread may be a little larger because we buy the cards in USD, and there is thus an implied spread that Cake must pay between USD and the other fiat asset. Always make sure to send the exact amount of cryptocurrency specified for the invoice. Cake Pay uses extremely competitive market rates for crypto/USD. | ||
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## What are the Cake Pay Web terms and conditions? | ||
## What are the Cake Pay terms and conditions? | ||
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View the full Cake Pay Web terms and conditions [here](https://cakepay.com/cakepay-web-terms.txt). | ||
View the full Cake Pay terms and conditions [here](https://cakepay.com/cakepay-web-terms.txt). | ||
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## What cryptocurrencies can I pay with? | ||
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