Fix missing TTO date in TTO + progress SO when status is waiting

[Lainow]

Checklist before requesting a review

Please delete options that are not relevant.

• I have read the CONTRIBUTING document.
• I have performed a self-review of my code.
• I have added tests that prove my fix is effective or that my feature works.
• This change requires a documentation update.

Description

• It fixes !36138
• Here is a brief description of what this PR does

Fixed the absence of the TTO date in the TTO + SO progression when the ticket is pending. This was visible with the TTO option, but not with TTO + progress.

Now only the date is displayed (not the progress bar).

Screenshots (if appropriate):

[Rom1-B]

In your screenshot, there doesn't seem to be any progression for the waiting status?

That's probably why it was deliberately deactivated, as this comment indicates.

[Lainow]

Now the display when status is waiting is the same as when status is closed or resolved

[Rom1-B]

Doesn't that affect TTRs?

[Lainow]

Yes, I've corrected the problem.

[cedric-anne]

If we display the TTO here, we should probably also display a progress bar, but with a different color (grey ?) to indicates that the value is not reliable.

Indeed, the waiting time will be added to the TTO when the status of the ticket will change. It mean that the displayed TTO is already stale.

[Lainow]

If we display the TTO here, we should probably also display a progress bar, but with a different color (grey ?) to indicates that the value is not reliable.

Indeed, the waiting time will be added to the TTO when the status of the ticket will change. It mean that the displayed TTO is already stale.

LIke that ?