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<h1 id="troubleshooting-the-installation-and-setup-of-hassagent">Troubleshooting the Installation and setup of HASS.Agent<a class="headerlink" href="#troubleshooting-the-installation-and-setup-of-hassagent" title="Permanent link">&para;</a></h1>
<h2 id="getting-help">Getting Help<a class="headerlink" href="#getting-help" title="Permanent link">&para;</a></h2>
<p>There are lots of places you can get help, we have more info in the <a href="../../getting-help/">Getting Help</a> section.</p>
<h2 id="device-not-showing-in-home-assistant">Device not showing in Home Assistant?<a class="headerlink" href="#device-not-showing-in-home-assistant" title="Permanent link">&para;</a></h2>
<p>Unfortunately autodiscovery issues are common, currently the best way to fix it is to reinstall the integration.</p>
<details class="warning" open="open">
<summary>Warning</summary>
<p>Only notifications and the media player will show under the Hass.Agent integration. For Commands and Sensors you need to look under the MQTT integration.</p>
</details>
<h4 id="solution-steps">Solution Steps<a class="headerlink" href="#solution-steps" title="Permanent link">&para;</a></h4>
<ol>
<li>Remove integration.<ol>
<li>Open HACS.</li>
<li>Open <code>Hass.Agent 2 Integration - Media Player &amp; Notifications</code>.</li>
<li>Click 3 dots.</li>
<li>Click <code>Remove</code>.</li>
</ol>
</li>
<li>Restart Home Assistant.</li>
<li>Install integration as normal.</li>
<li>Restart Home Assistant.</li>
</ol>
<p>This should solve most issues with devices not appearing.</p>
<h2 id="old-devices-showing-in-home-assistant-after-being-removed">Old devices showing in Home Assistant after being removed?<a class="headerlink" href="#old-devices-showing-in-home-assistant-after-being-removed" title="Permanent link">&para;</a></h2>
<p>If you have old devices showing in Home Assistant after being removed, you can try restarting Home Assistant. If they still show try the following steps:</p>
<ol>
<li>Download and install <a href="https://mqtt-explorer.com/" target="_blank">MQTT Explorer</a>.</li>
<li>Open MQTT Explorer.</li>
<li>Connect to your MQTT broker.</li>
<li>Find the topic <code>homeassistant/device_type/your_device_name/old_entity</code> and delete it.</li>
</ol>
<details class="tip" open="open">
<summary>What if I delete an active entity?</summary>
<p>If any <strong>HASS.Agent</strong> entity is removed it will automatically be added, so you don't need to worry about losing any data. Be careful not to remove anything not HASS.Agent related.</p>
</details>
<h2 id="frequent-issues">Frequent Issues<a class="headerlink" href="#frequent-issues" title="Permanent link">&para;</a></h2>
<h3 id="entity-naming-warning">Entity Naming Warning<a class="headerlink" href="#entity-naming-warning" title="Permanent link">&para;</a></h3>
<p>If you are seeing entity name warnings in the Home Assistant console it is most likely due to a change made a while ago to the way entities are named.</p>
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<p>HASS.Agent V2 comes bundled with a <code>compat_names</code> arguement that can be passed to the .exe to automatically fix the names. You can use it by following these steps:</p>
<ol>
<li>Type in powershell into windows search and run it as admin.</li>
<li>Use this command to switch to HASS.Agent directory: <code>cd C:\Users\YOURUSERNAME\AppData\Local\Hass.Agent\Client</code></li>
<li>You should now be in an admin powershell window inside of the hass.agent directory, type in the following command: <code>.\HASS.Agent.exe compat_names</code></li>
<li>Use this command to switch to HASS.Agent directory: <code>cd C:\Users\YOURUSERNAME\AppData\Local\Hass.Agent\Client</code>.</li>
<li>You should now be in an admin powershell window inside of the hass.agent directory, type in the following command: <code>.\HASS.Agent.exe compat_names</code>.</li>
<li>You should see a popup like the one below and no errors in the console, after it completes it will close and you can close all the windows before re-opening HASS.Agent.</li>
</ol>
<p><img alt="Compat Names Processing Dialog" src="../../assets/images/screenshots/compat_names.PNG" /></p>
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